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Johannesburg North: Api Success Coordinator posted by Network Finance

Date 2024-12-09
Job Title Api Success Coordinator
Employer Network Finance
More Information
Salary 0
Category It Computer
Location Gauteng
/ Johannesburg North

Job Summary

A leading credit bureau grows is looking for an enthusiastic and skilled API Success Coordinator to join their Customer Success team. In this role, you will play a key part in ensuring that their clients achieve success through seamless API integration and support.
Key responsibilities:

  • Client Onboarding & Support: Assist clients with API setup, integration, and troubleshooting. Provide ongoing support to ensure they can make full use of our API.
  • API Education & Training: Educate clients on how to use the API effectively, ensuring they understand key features and functionalities.
  • Troubleshooting & Issue Resolution: Work closely with the technical support team to resolve client issues and escalate when necessary.
  • Client Feedback & Improvement: Gather and relay client feedback to the product and engineering teams, contributing to continuous improvement of the API offering.
  • Reporting & Analytics: Track and monitor client usage of the API, providing regular reports on usage, potential issues, and opportunities for optimization.

Requirements:

  • 2+ years of experience in a customer success, account management, or technical support role, ideally in SaaS or API-based companies.
  • Familiarity with RESTful APIs, API documentation, and common integration protocols (e.g., JSON, XML). Basic knowledge of software development practices is a plus.

Apply now!

For more IT jobs, please visit Network Finance
Api Success Coordinator position available in Gauteng, Johannesburg North. This job position was posted by Network Finance. The job has been posted as a char8000 ad on 2024-12-09 at 01:09:50 in the It Computer category

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