| Date | 2024-12-09 |
|---|---|
| Job Title | Api Success Coordinator |
| Employer | Network Finance More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Gauteng / Johannesburg North |
Job Summary
A leading credit bureau grows is looking for an enthusiastic and skilled API Success Coordinator to join their Customer Success team. In this role, you will play a key part in ensuring that their clients achieve success through seamless API integration and support.
Key responsibilities:
- Client Onboarding & Support: Assist clients with API setup, integration, and troubleshooting. Provide ongoing support to ensure they can make full use of our API.
- API Education & Training: Educate clients on how to use the API effectively, ensuring they understand key features and functionalities.
- Troubleshooting & Issue Resolution: Work closely with the technical support team to resolve client issues and escalate when necessary.
- Client Feedback & Improvement: Gather and relay client feedback to the product and engineering teams, contributing to continuous improvement of the API offering.
- Reporting & Analytics: Track and monitor client usage of the API, providing regular reports on usage, potential issues, and opportunities for optimization.
Requirements:
- 2+ years of experience in a customer success, account management, or technical support role, ideally in SaaS or API-based companies.
- Familiarity with RESTful APIs, API documentation, and common integration protocols (e.g., JSON, XML). Basic knowledge of software development practices is a plus.
Apply now!
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Api Success Coordinator position available in Gauteng, Johannesburg North. This job position was posted by Network Finance. The job has been posted as a char8000 ad on 2024-12-09 at 01:09:50 in the It Computer category
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