Johannesburg North: SOC Manager (Operations & Governance Lead) – Immediately required posted by Securejedi

Reporting To: Program DirectorRole Level: ManagementRole PurposeThe SOC Manager is accountable for day-to-day SOC operations, SLA delivery, quality assurance, and regulatory/compliance alignment. The role ensures a stable, auditable, and customer-aligned SOC service across all tenants.Key Responsibilities: Own SOC operational performance: staffing, shift planning, quality control, and escalations.Ensure SLA and KPI compliance (MTTD, MTTR, availability, escalation timelines).Maintain SOC processes, runbooks, and continuous-improvement backlog.Lead service governance with customers: monthly reviews, reporting, and risk discussions.Coordinate with partners for 24/7 coverage and specialist escalation.Oversee SIEM/XDR platform health, onboarding, and change control.Prepare for audits and maintain ISO27001/POPIA operational evidence.Minimum RequirementsExperience: 610 years in SOC operations including at least 23 years leading teams.Technical / Domain Skills:Strong SOC workflow ownership and incident-management expertise.Working knowledge of SIEM/XDR/MDR platforms and content tuning lifecycle.Familiarity with ISO27001 controls, POPIA, and service governance.Platform Experience:Experience on Fortinet SIEM/XDR/MDR is advantageous, but other enterprise SIEM/XDR/MDR platforms are equally acceptable (e.g., Microsoft Sentinel/Defender, Splunk, QRadar, ArcSight, LogRhythm, Palo Alto Cortex, CrowdStrike, Rapid7, etc.).Certifications (Preferred): Fort