Purpose of Role: Provide professional front-office support while coordinating workshop operations and ensuring a smooth customer experience from vehicle intake to final handover. Key Responsibilities: Greet customers and manage vehicle intake efficiently Maintain accurate records of jobs, parts, and customer communications Liaise with insurance companies and suppliers as needed Prepare invoices, process card & cash payments, and assist with basic financial records Coordinate with workshop staff to track repair progress Conduct final handover quality checks before customers collect their vehicles Address customer queries and complaints professionally Support management with reports, schedules, and administrative tasks Skills and Qualifications: Proven experience as a receptionist or administrative assistant, preferably in automotive or workshop environment Strong communication and customer service skills Basic understanding of vehicle repair processes Attention to detail for documentation and quality checks Competence with office software and workshop management systems Ability to work independently and take responsibility for customer satisfaction Previous experience within the Automotive industry. Speak English & Afrikaans fluently.