Operations Manager, Call Centre
Posted on 2025-03-06
| Salary | R240 000 + incentives |
|---|---|
| Category | It Computing Software |
| Location | Gauteng / Johannesburg |
Job Summary
Responsibilities:
Manage overall operations of the call centre Implement and monitor processes to improve efficiency and quality of service delivery Develop and maintain strong inter-departmental relationships Analyse data and metrics to identify areas for improvement Ensure compliance with company policies and regulations Essential Qualifications: Excellent communication and leadership skills MS Suite with advanced EXCEL Proven experience in a managerial role within a call centre environment Strong problem-solving and decision-making abilities Desired Experience : Minimum of 3 years of experience in a similar role Experience in call centre, insurance, healthcare, utilities or financial services industries
Operations Manager, Call Centre position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-03-06 in the It Computing Software category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg: Operations Manager, Call Centre
Operation Manager (Call Centre) Job Responsibilities: Manage overall operations of the call centre Implement and monitor processes to improve efficiency and quality of service delivery Develop and maintain strong inter-departmental relationships Analyse da
View Job
Operations Manager, Call Centre
Johannesburg: Operations Control Manager, Cib (2 Years Contract) posted by Isilumko Staffing
We are looking for a dedicated Operations Control Manager to partner with stakeholders and manage the control environment within our assigned Operations Team. Your role will be pivotal in minimizing non-financial risks and operational losses while ensuring
View Job
Operations Control Manager, Cib (2 Years Contract)
Johannesburg: Operations Manager, Call Centre posted by Recruitment Dynamix (Pty) Ltd
Operation Manager (Call Centre) Job Responsibilities: Manage overall operations of the call centre Implement and monitor processes to improve efficiency and quality of service delivery Develop and maintain strong inter-departmental relationships Analyse da
View Job
Operations Manager, Call Centre