Operations Manager, Call Centre
Posted on 2025-02-20
Job Summary
Responsibilities:
Manage overall operations of the call centre Implement and monitor processes to improve efficiency and quality of service delivery Develop and maintain strong inter-departmental relationships Analyse data and metrics to identify areas for improvement Ensure compliance with company policies and regulations Essential Qualifications: Excellent communication and leadership skills MS Suite with advanced EXCEL Proven experience in a managerial role within a call centre environment Strong problem-solving and decision-making abilities Desired Experience : Minimum of 3 years of experience in a similar role Experience in call centre, insurance, healthcare, utilities or financial services industries
Operations Manager, Call Centre position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-02-20 in the It Computing Software category
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