Johannesburg: Operations Manager (Safari Lodge) posted by Talent Link
Posted on 2025-05-02 00:00:00
| Employer | Talent Link |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Gauteng / Johannesburg |
Job Summary
Duties & Responsibilities: Operational Management:
- Oversee all aspects of lodge operations alongside the Lodge Resident Manager.
- Manage budgets, track revenue and expenses, and implement strategies to maximize profitability.
- Prepare regular performance reports, including occupancy rates, revenue, and expenses.
- Address and resolve operational challenges, including annual union negotiations.
- Implement sustainable practices such as water conservation, waste reduction, and energy efficiency.
Strategic Planning & Process Optimization:
- Develop and implement operational strategies aligned with overall business goals.
- Continuously evaluate and improve operational processes for efficiency and productivity.
- Collaborate with senior management to formulate long-term plans and objectives.
- Implement best practices and innovative solutions to streamline workflows.
Resource & Supply Chain Management:
- Oversee resource allocation, including personnel, equipment, and finances.
- Optimize resource utilization to enhance efficiency and minimize costs.
- Ensure a seamless flow of goods and services from suppliers to the lodges.
- Establish and maintain strong vendor relationships to mitigate supply chain risks.
Quality Control & Guest Experience:
- Establish and enforce quality control standards to meet guest expectations.
- Implement measures to identify and rectify inefficiencies in operations.
- Drive and implement service and product initiatives to enhance guest satisfaction.
Team Leadership & Staff Development:
- Lead, train, and motivate operational teams to deliver exceptional service.
- Foster a collaborative and positive work environment to enhance team morale.
- Ensure teams align with company culture and service excellence standards.
Risk Management & Compliance:
- Identify potential operational risks and develop mitigation strategies.
- Establish contingency plans to ensure business continuity during unforeseen challenges.
Technology & Systems Integration:
- Implement and optimize technology solutions to enhance operational efficiency.
- Stay updated with industry advancements and integrate relevant technologies.
Communication & Collaboration:
- Ensure effective communication between various departments.
- Work closely with cross-functional teams to maintain alignment with organizational objectives.
Minimum Requirements:
- Matric (Grade 12) minimum qualification.
- Formal Hospitality Degree or Diploma preferred.
- Minimum 5 years of General Management experience in a luxury lodge environment.
- Proven track record in hospitality operations, focusing on guest experience and financial management.
- Excellent leadership, communication, and problem-solving skills.
- Strong financial acumen and budget management experience.
- Ability to multitask and work under pressure while maintaining service excellence.
- Valid Drivers License and own vehicle required.
- Willingness and ability to travel extensively between lodges.
- In-depth knowledge of game reserve operations and luxury safari standards.
- Proficiency in MS Word, Excel, and PowerPoint.
- Experience with OPERA PMS, NEBULA, and APEX systems is an advantage.
- Well-presented, dynamic self-starter with a guest-centric approach.
- Strong negotiation and conflict resolution skills.
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