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Johannesburg: Prestige Retail Sales Store Manager posted by WMS Secure

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Job Description

An exclusive company is seeking a Prestige Retail Sales Store Manager that will oversees= the daily operations of a high-end retail store, ensuring exceptional customer service, strong sales performance, and a premium brand experience. This role requires strong leadership, commercial awareness, and the ability to uphold luxury retail standards.

Required Skills & Competencies

  • Strong leadership and people-management skills.

  • Excellent communication and customer engagement abilities.

  • High-level sales skills with a results-driven mindset.

  • Strong organisational and problem-solving capabilities.

  • Ability to operate under pressure in a busy retail environment.

  • Professional appearance aligned with a prestige brand.

Qualifications & Experience

  • Matric / Grade 12 (required).

  • Retail or business management qualification (advantageous).

  • 35 years experience as a Store Manager or Senior Assistant Manager in a prestige or high-end retail environment.

  • Proven track record of achieving sales targets.

  • Experience managing staff in a fast-paced retail environment.

Key Duties & Responsibilities

Operations & Store Management

  • Oversee the full day-to-day operations of the store.

  • Ensure store presentation, merchandising and housekeeping meet prestige brand standards.

  • Manage stock levels, shrinkage, and inventory accuracy.

  • Implement store policies, SOPs and compliance requirements.

  • Ensure all point-of-sale and till operations run smoothly.

Sales & Customer Experience

  • Drive sales targets and maximise profitability.

  • Deliver a premium customer service experience aligned with the brands image.

  • Implement sales strategies, promotions, and upselling initiatives.

  • Handle customer concerns professionally and efficiently.

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Team Leadership

  • Lead, motivate, and supervise the sales team.

  • Conduct staff training on sales techniques, product knowledge, and customer service.

  • Schedule staff shifts and ensure optimal floor coverage.

  • Conduct performance reviews and enforce disciplinary procedures where necessary.

Financial & Reporting

  • Track daily/weekly/monthly sales performance and KPIs.

  • Analyse store performance data and prepare management reports.

  • Manage budgets, expenses, and controllable costs.

  • Ensure accurate banking and cash-handling procedures.

Brand & Visual Merchandising

  • Coordinate with marketing and VM teams to execute campaigns.

  • Maintain a luxury atmosphere through display, ambience and product organisation.

  • Ensure brand integrity across all customer touchpoints.



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