Johannesburg: Senior Business Process Analyst (Remote) posted by Datafin
Posted on 2025-05-08 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Durban – KwaZulu Natal – South Africa, Johannesburg – Gauteng – South Africa, Cape Town – Western Cape – South Africa, Remote
- Conduct research, requirements gathering, process analysis, investigation of existing functionality, and gap analysis.
- Participate in the design of new functionalities ensuring they meet client requirements.
- Take part in project walkthroughs, including business requirements gathering, design reviews, functional test plans, and implementation sessions.
- Prepare detailed use case descriptions for the development team to implement key functionalities.
- Perform product testing to ensure quality standards are met.
- Contribute to the implementation of new products, effectively communicating between internal and external stakeholders to maintain product satisfaction.
- Provide user training and first-line support to SLA clients.
- Build and maintain strong, long-lasting client relationships.
- Ensure timely and successful delivery of solutions according to customer needs and objectives.
- Prepare SLA or other reports on client account status.
- Collaborate with development teams to create Statements of Work as required.
- Assist with challenging client requests or issue escalations as needed.
- Identify and implement ways to increase customer service quality.
- Minimum 5 years of experience in a performance improvement environment
- Bachelors Degree in Industrial Engineering or equivalent
- Software Engineering Management background
- Ability to a excel in a dynamic, high-pressure environment.
- The resilience to handle challenging feedback
- Work history as a Business Process Engineer / Solutions Analyst.
- Experience writing product reference documents or use case descriptions for technical teams.
- Proven track record of designing process improvements with technology solutions.
- Versatility and ability to thrive in innovative situations.
- Understanding of underlying data requirements for digital processes.
- Experience developing business cases.
- UX and UI experience is desirable but not essential.
- Excellent communication skills.
- Strong attention to detail.
- Ability to facilitate client meetings and create high-quality work products.
- Proficient in conducting detailed analysis using relevant tools.
- Excellent problem-solving skills
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