Key Purpose of the Role Ensure effective planning, management, and monitoring of all facilities and technical operations Maintain and improve quality standards across the retail site Manage tenant relationships and ensure customer expectations are exceeded Support strategic property operations within the retail environment Key Responsibilities General Management Establish and implement policies and procedures for technical and facilities operations Oversee planning, scheduling, and execution of maintenance functions Manage all operational activities, including staffing, budgeting, and financial controls Ensure compliance with property legislation, health and safety standards, and company governance Administration & Portfolio Management Manage all facilities administration, reporting, and communication Oversee helpdesk efficiency and issue resolution Maintain and manage building asset systems and property software Oversee contractor performance, procurement, audits, and compliance documentation Manage handovers for new developments and upgrades Maintain electrical compliance documentation Financial Management Prepare and manage R&M and planned maintenance budgets Control expenditure, tenders, quotes, and procurement processes Ensure accurate cost allocation, financial reporting, and budget reconciliation Utilities & Energy Management Manage energy and utility services, consumption monitoring, and audits Implement energy-saving initiatives and green building improvements Manage utility efficiency across retail operations Risk Management Conduct annual building inspections including compliance, structural integrity, and OHS Maintain statutory registers, ensure legal compliance, and manage incident reporting Ensure safe operations for tenants, service providers, and the public Technical Support & Service Provide expert technical support for tenants and stakeholders Participate in new developments, tenant installations, upgrades, and inspections Liaise with clients, local authorities, and service providers Ensure high-quality service delivery within the retail property environment Building Maintenance Maintain mechanical, electrical, structural, and security systems Oversee HT/LT electrical reticulation and equipment Conduct annual building condition audits Perform property due diligence surveys when required Skills & Competencies Personal Attributes Strong communication and decision-making skills Innovative, strategic thinker with strong organisational skills Professional, independent, and solutions-driven Ability to manage pressure in a retail facilities environment Business Competencies Strong leadership and people management skills High levels of integrity, professionalism, and confidentiality Excellent client service orientation Results-driven with strong time management Ability to enforce company procedures and technical standards Human Capital Attributes Honest, reliable, motivated, and disciplined Assertive communicator and effective problem solver Ability to maintain a professional and structured working environment Qualifications & Experience Red Seal Electrician N4N6 HV/MV Generator Training (minimum) Electrical Engineering Diploma HV/MV Authorisation (advantageous) Accredited Facilities Professional (SAFMA) Minimum of 10 years experience in facilities or property management Strong experience in retail property is essential Experience in technical facilities management and retail building operations If you are an experienced Retail Facilities Manager or Technical Facilities Specialist looking to join a leading property management company , we want to hear from you!

Company Overview We are a leading property management and development organization with a strong presence in the commercial real estate sector. Our focus is on delivering innovative property solutions and exceptional service to clients and stakeholders. We pride ourselves on professionalism, integrity, and creating value through strategic facilities management and operational excellence. Purpose of the Role The Senior Facilities Manager is responsible for effective planning, management, and monitoring of all aspects related to facilities management for the assigned site. This includes ensuring quality standards are maintained and improved, building strong customer relationships, and meeting operational and compliance requirements. Key Responsibilities General Management Establish policies and procedures for technical functions and ensure good corporate governance. Plan, schedule, monitor, and execute all maintenance-related activities, inspections, and audits. Manage operational activities across disciplines, including staff, financial management, and budgeting. Administration & Portfolio Management Administer and manage facilities services professionally and in line with policies. Prepare monthly technical reports, task briefs, and expenditure applications. Ensure efficient help desk operations and manage building asset software systems. Monitor and evaluate internal and external human resource performance. Attend property management, development project, and service provider meetings. Implement company policies, technical specifications, and contract documentation. Manage procurement processes and documentation handovers for new developments. Financial Budgeting and Cost Control Formulate and manage annual repairs and maintenance budgets. Control planned maintenance budgets and ensure accurate tender evaluations. Apply expenditure and authority limit procedures. Utility & Energy Management Manage and control energy and utility services, including audits and green building initiatives. Risk Management Conduct annual building inspections for statutory compliance and asset integrity. Maintain statutory registers and manage risk assessments and safety programs. Ensure compliance with the Occupational Health & Safety Act. Technical Support and Service Provide technical support for new developments, revamps, inspections, and handovers. Liaise with clients, service providers, and local authorities to ensure service excellence. Maintenance of Building Assets Maintain building assets efficiently and in line with investment strategies. Conduct annual building condition audits and due diligence surveys. Skills and Competencies Personal Attributes: Strong communication skills, innovative thinking, and decision-making ability. Dynamic, enthusiastic, and able to work independently. Business Skills: Self-motivated, results-driven, and reliable. Strong organizational and leadership skills with high confidentiality standards. Human Capital Skills: Transparent honesty, positive attitude, and ability to lead by example. Effective communication and problem-solving skills. Qualifications and Experience Minimum qualification: Red Seal Electrician N4-N6 HV/MV Generator Training. Recommended: Electrical Engineering Diploma HV/MV Authorization. Minimum of 10 years’ experience in facilities or property industry. Accredited Facilities Professional registered with SAFMA.