Menu Close

Johannesburg: Senior Onboarding Manager posted by WatersEdge Solutions

Johannesburg: Senior Onboarding Manager posted by WatersEdge Solutions

Posted on 2025-07-26 00:00:00

Job Summary

Are you an experienced project manager with a passion for delivering exceptional customer experiences? Our clienta rapidly growing player in the HR tech sectoris seeking a dynamic Senior Onboarding Manager to drive seamless onboarding for their customers and partners in a fast-paced, innovative environment.

About the Role
This high-impact, customer-facing position is perfect for someone who thrives on creating structure in dynamic settings. Reporting to the Director of Customer Success, youll lead onboarding and migration projects, ensuring smooth handovers, stakeholder alignment, and exceptional service delivery. As the first hire in this function, youll also shape and optimise onboarding processes to support continued growth.

Key Responsibilities

  • Cross-Functional Collaboration: Work closely with Sales, Customer Success Managers, and Operations to ensure smooth transitions from sales to service.

  • Project Management: Lead end-to-end customer onboarding and migration projects, including training, documentation collection, and timeline management.

  • Stakeholder Management: Set clear expectations, communicate proactively, and build trusted client relationships.

  • Problem-Solving: Address unforeseen challenges efficiently, always reassuring clients and maintaining satisfaction.

  • Process Optimisation: Continuously improve and scale onboarding processes to drive efficiency and client success.

Skills & Experience

Must-Have:

  • 6+ years in a customer-facing role with proven project management experience (ideally using Monday.com)

  • Excellent communication and relationship-building skills

  • Strong organisational skills and ability to prioritise multiple projects

  • Startup mentalitycomfortable in fast-paced, dynamic environments

  • Proactive problem-solving skills and solutions-oriented mindset

  • Bachelors or Honours degree

Preferred:

  • Experience with Salesforce and Monday.com

  • Background in tech, startups, or scale-ups

  • Comfort owning KPIs and driving continuous improvement

Compensation & Benefits

  • Competitive market salary

  • Share Incentive Scheme because your success drives the companys success

  • Generous vacation policy because rest fuels performance

  • Team lunches, snacks, and drinks because we value team culture

  • Hybrid working environment work from the office or remotely

  • Unique opportunity define and shape this role in a high-growth setting

Company Culture & Values

  • Better Than Yesterday We embrace challenges and continuously improve.

  • One Playground We collaborate globally to achieve shared goals.

  • Impact Over Input Results matter.

  • Obsession for Excellence We set high standards and deliver with precision.

Ready to make your mark? This is an exciting opportunity to join a thriving, innovative team where you can make a real impact. If youre ready to help shape the future of customer onboarding, we want to hear from you.

View Job  Durban: Chief Technical Architect posted by Goldman Tech

Interested? Submit your CV and a brief cover note highlighting your experience and motivation for the role. Our consultants will be in touch to discuss this opportunity in more detail.

If you have not been contacted within 10 working days, please consider your application unsuccessful.

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg: Audit Senior (JB5324) posted by Kontak Recruitment

Audit Senior JB5324 Linden, Johannesburg Office-based with travel to clientsR23 000 R30 000 CTC per monthPermanent A well-established firm seeks an Audit...


View Job
Audit Senior (JB5324)

Johannesburg: External Sales Representative – Automotive (JB5322) posted by Kontak Recruitment

External Sales Representative Automotive JB5322Johannesburg, GautengR15 000 basic Uncapped Commission Cell Allowance Fuel ReimbursementPermanentChase new...


View Job
External Sales Representative – Automotive (JB5322)

Johannesburg: Angular Developer (JB5328) posted by Kontak Recruitment

Angular Developer JB5328Rosebank, Johannesburg, Gauteng Compensation R60 000 - R100 000 per month Category Information TechnologyAre you a sharp,...


View Job
Angular Developer (JB5328)

Johannesburg North: Groups and Incentives Operations Consultant posted by Executive Placings

Leading Inbound Tour Company is looking for a Groups and Incentives Operations Consultant. This role is based in Sandton.Experience requiredMinimum of 4 5...


View Job
Groups and Incentives Operations Consultant

Johannesburg: eCommerce Manager (JB5329) posted by Kontak Recruitment

eCommerce Manager JB5329 Houghton, Gauteng R30 000 to R40 000 a month CTCPermanentA leading retail group is looking for an experienced and dynamic Ecommerce...

View Job  Bloemfontein: Bookkeeper posted by Elmar Accounting & Computer Services

View Job
eCommerce Manager (JB5329)

Johannesburg South: Marketing Manager posted by BizGro

A leading Commercial Kitchen Supplier seeks an experienced qualified Marketing Manager to join their Team, based in Johannesburg South.Qualified ...


View Job
Marketing Manager

Johannesburg North: Sales Rep – Urgently needed posted by WE -Nuts

We are looking for preferably qualified female sales assistants brand representatives to start immediately for WE-Nuts in Johannesburg North Area.Kindly...


View Job
Sales Rep – Urgently needed

Johannesburg: External Account Manager – IT posted by Kontak Recruitment

External Account Manager - IT JB5336Rivonia, GautengMarket Related, plus commissionDuration PermanentAn exciting opportunity exists for a skilled External...


View Job
External Account Manager – IT

Johannesburg South: CNC Lathe Operator – Start Immediately posted by Novatek

CNC Lathe OperatorNovatek Drills Pty Ltd, a leading company in the manufacturing and sales of mining equipment situated in Robertsham, Johannesburg South,...


View Job
CNC Lathe Operator – Start Immediately

Johannesburg City: Plumber / Driver posted by Nivroc Building Contractors

We require an experienced PlumberDriver with a minimum of 3years of experience in driving and plumbing.Must be able to install electric and solar geysers...


View Job
Plumber / Driver

Johannesburg: Automotive Technician – Urgent posted by Bonafide Human Capital

Our Passenger dealer client based in Northcliff is looking to employ a qualified Technician.This position will be suited to an experienced person who can...


View Job
Automotive Technician – Urgent

Johannesburg: Customer Service Internship – Urgently needed posted by Sivuka Youth

Sivuka Youth is excited to share a Customer Service Internship opportunity, specifically designed for young graduates in South African living with...


View Job
Customer Service Internship – Urgently needed

Johannesburg City: Full-Stack Web Developer – JB5345 posted by Kontak Recruitment

Full-Stack Web Developer JB5345Fully Remote South Africa onlyR40 000 R60 000 CTC per monthPermanentA UK-based investment firm is hiring a Full-Stack Web...


View Job
Full-Stack Web Developer – JB5345

Johannesburg: IT Sales Agent posted by Cora O’Neil Recruitment Agency

Lyndhurst, Jhb IT SALES AGENT Minimum Requirements-Presentable born South African -Fully bilingual in with excellent English proficiency Afrikaans...


View Job
IT Sales Agent

Johannesburg North: Recruitment Consultant – Sales & Talent Solutions posted by Vertex Talent Acquisition

Vertex Talent Acquisition is a premier recruitment agency connecting exceptional talent with forward-thinking organizations globally. As a trusted...


View Job
Recruitment Consultant – Sales & Talent Solutions

Johannesburg City: Vending Machine Attendant – Urgently Needed posted by Always Open

We are looking for a reliable, hardworking Vending Machine Attendant to join our growing team. This role is physically demanding and requires strong time...

View Job  Johannesburg: M&A Associate posted by Hire Resolve

View Job
Vending Machine Attendant – Urgently Needed

Johannesburg: Relief Travel Specialist

A Leading Inbound Destination Management Company is recruiting Relief Travel Specialists. The candidates need to be senior and able to assist in all...


View Job
Relief Travel Specialist

Johannesburg North: Chartered Accountant – Statutory Reporting – Insurance /Reinsurance required posted by Moving Heads

My client is an established Insurance Company, looking for A CA with 2-3 years relevant experience and exposure to IFRS 17, SAM solvency consolidated...


View Job
Chartered Accountant – Statutory Reporting – Insurance /Reinsurance required

Johannesburg: Accountant (SAIPA) posted by Moving Heads

My client, a progressive capital Investments company based in Johannesburg North, is seeking an accountant with 5 years of experience in the full accounting...


View Job
Accountant (SAIPA)

Johannesburg North: Personal Assistant – PA – URGENTLY NEEDED posted by Corporate Dealership Placements – JHB

Personal Assistant to Franchise Director R Negotiable NorthMatric, with normal PA duties. Must be very presentable, well spoken with PA experience at...


View Job
Personal Assistant – PA – URGENTLY NEEDED

Johannesburg North: Dealer Principal – DP posted by Corporate Dealership Placements – JHB

Dealer Principal R Negotiable NorthMust currently be a DP at a motor dealership, preferably someone from a volume dealership. Complete running of the...


View Job
Dealer Principal – DP

Johannesburg North: New Car Sales Manager – URGENTLY NEEDED posted by Corporate Dealership Placements – JHB

New Car Sales Manager R 35000 - R40000 NorthOur client is looking for a top new car sales manager for Chery Omoda Jaecoo.Must have Matric, with volume...


View Job
New Car Sales Manager – URGENTLY NEEDED

Johannesburg City: IT-FULL STACK DEVELOPER posted by DSS Destiny

Full stack developerAt least 8 years of experience is essential.


View Job
IT-FULL STACK DEVELOPER

Johannesburg North: Group Technology Officer posted by Corporate Dealership Placements – JHB

Group Technology Officer R75 000 R100 000 per month depending on structure and experience Johannesburg NorthBachelor degree or equivalent is essential in...


View Job
Group Technology Officer

Johannesburg City: ITIL SUPPORT ENGINEER posted by DSS Destiny

IT - SUPPORT ENGINEERMust have ITIL certification with at least 3 years of experience.


View Job
ITIL SUPPORT ENGINEER

Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area