Johannesburg: Senior Onboarding Manager posted by WatersEdge Solutions

Are you an experienced project manager with a passion for delivering exceptional customer experiences? Our clienta rapidly growing player in the HR tech sectoris seeking a dynamic Senior Onboarding Manager to drive seamless onboarding for their customers and partners in a fast-paced, innovative environment.

About the Role
This high-impact, customer-facing position is perfect for someone who thrives on creating structure in dynamic settings. Reporting to the Director of Customer Success, youll lead onboarding and migration projects, ensuring smooth handovers, stakeholder alignment, and exceptional service delivery. As the first hire in this function, youll also shape and optimise onboarding processes to support continued growth.

Key Responsibilities

• Cross-Functional Collaboration: Work closely with Sales, Customer Success Managers, and Operations to ensure smooth transitions from sales to service.

• Project Management: Lead end-to-end customer onboarding and migration projects, including training, documentation collection, and timeline management.

• Stakeholder Management: Set clear expectations, communicate proactively, and build trusted client relationships.

• Problem-Solving: Address unforeseen challenges efficiently, always reassuring clients and maintaining satisfaction.

• Process Optimisation: Continuously improve and scale onboarding processes to drive efficiency and client success.

Skills & Experience

Must-Have:

• 6+ years in a customer-facing role with proven project management experience (ideally using Monday.com)

• Excellent communication and relationship-building skills

• Strong organisational skills and ability to prioritise multiple projects

• Startup mentalitycomfortable in fast-paced, dynamic environments

• Proactive problem-solving skills and solutions-oriented mindset

• Bachelors or Honours degree

Preferred:

• Experience with Salesforce and Monday.com

• Background in tech, startups, or scale-ups

• Comfort owning KPIs and driving continuous improvement

Compensation & Benefits

• Competitive market salary

• Share Incentive Scheme because your success drives the companys success

• Generous vacation policy because rest fuels performance

• Team lunches, snacks, and drinks because we value team culture

• Hybrid working environment work from the office or remotely

• Unique opportunity define and shape this role in a high-growth setting

Company Culture & Values

• Better Than Yesterday We embrace challenges and continuously improve.

• One Playground We collaborate globally to achieve shared goals.

• Impact Over Input Results matter.

• Obsession for Excellence We set high standards and deliver with precision.

Ready to make your mark? This is an exciting opportunity to join a thriving, innovative team where you can make a real impact. If youre ready to help shape the future of customer onboarding, we want to hear from you.

Interested? Submit your CV and a brief cover note highlighting your experience and motivation for the role. Our consultants will be in touch to discuss this opportunity in more detail.

If you have not been contacted within 10 working days, please consider your application unsuccessful.