Johannesburg: Senior Portfolio Manager

Key Responsibilities: Update tenant, owner, and creditor information on the system Load new tenants into the system and ensure accurate monthly inspection reports Ensure accurate headcount and parking procedures are maintained Oversight of debtor control and creditor payments on behalf of owners Reconcile deposit held schedules and update system “D” account Distribute owner statements by the 7th of each month Respond to tenant queries via email and WhatsApp Manage arrears letters and ensure compliance with TPN/SMS Propsys/MDA procedures Facilitate tenant/owner query resolutions and ensure quick responses (within 24 hours) Handle tenant deposit refund queries and manual future charge entries Manage general correspondence, complaints, and notifications Attend tenant meetings and handle insurance claims Compile and reconcile reports as requested Oversee and ensure all maintenance-related issues are resolved Manage prepaid metermate and power measurements for credit control Monitor electricity and water usage to ensure no losses are incurred Review vacancy listings and ensure units are ready for occupation Liaise with letting department to ensure competitive pricing and timely rentals Actively participate in advertising vacant units and coordinating rental agreements Maintain accurate filing systems and compile relevant documentation Requirements: Minimum 5 years of experience in residential property management Must have MDA / WeConnectU experience Proven ability to manage a large portfolio (1000 tenants) Excellent organizational, communication, and interpersonal skills Strong financial and debtor control experience Ability to work independently and under pressure Detail-oriented with a proactive approach to resolving issues To Apply: If you are a motivated, results-driven individual with a passion for property management and meet the above criteria, we encourage you to apply for this exciting opportunity. Join our clients team and make a real impact in the property management sector!