| Date | 2024-10-13 |
|---|---|
| Job Title | Senior Servicenow Business Process Architect (Perm/Contract) (Jhb Hybrid) |
| Employer | Datafin More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Gauteng / Johannesburg |
Job Summary
Johannesburg – Gauteng
- Serve as a Process expert for the relevant project implementation.
- Facilitate sessions to gather and document business requirements, create requirements traceability to assist with development and testing.
- Collaborate with clients to define and/or understand ServiceNow processes, leveraging your deep understanding of functional areas and technology implementations.
- Lead process and requirements workshops, working closely with clients to identify their needs for implementing best practice frameworks embedded in the technology solutions.
- Support and guide key stakeholders throughout the engagement, ensuring their requirements are met and their expectations exceeded.
- Support clients to lead the organisation change initiative.
- Contribute to developing and testing solutions, collaborating with technical resources to deliver high-quality results.
- Act as a trusted advisor to clients, providing insights and recommendations to drive their business forward.
- Juggle multiple projects and initiatives simultaneously, delivering exceptional results within deadlines.
- Lead and collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes.
- Analyse and map current business processes to identify opportunities for optimisation and automation.
- Build, test and implement process improvements in collaboration with cross functional teams.
- Design and develop new process models and workflows to drive efficiency and effectiveness across the clients value chain according to the best practices in the industry.
- Collaborate with project managers to ensure that project timelines are met.
- Maintain Process Improvement Logs.
- Requirements and acceptance criteria for Future (TO BE) business processes and customer journeys.
- Develop and implement process metrics to track and analyse process performance and identify opportunities for continuous improvements.
- Communicate process changes, requirements and timelines across the organisation to all relevant stakeholders.
- Provide necessary expertise and support to other departments as necessary.
- Lead, Mentor and Support Process Consultants and Associate Process Consultants.
- Promote continuous improvement practices, constantly seeking ways to enhance our delivery and engagement materials.
- Ensure quality documentation standards are adhered to by checking documentation evidencing the deliverable for completeness and correctness before submitting to the Project Team and Stakeholders.
- Bachelors Degree in Information Technology and/or Engineering.
- ServiceNow Certified System Administrator.
- ITIL V4 Foundation.
- Minimum of 7-9 years / 5-7 years of consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
- 4+ Years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and refinement.
- Excellent Presentation Skills.
- Proficiency in process modelling and analysis tools (e.g., BPMN, Visio, ARIS, Flowcentric, etc.).
- Work within Agile, Waterfall and Hybrid Projects.
- Experience with Scaled Agile Framework (SAFe).
- Experience with collaboration tools including MS Office, MS Teams, MS Outlook, MS SharePoint.
- Experience with best practice frameworks such as ITIL, ISO 20000, COBIT, etc.
- Familiarity with Remedy BMC.
- Business Process Models creation (Diagram and Narrative).
- Business Process Re-engineering (BPR) Plans.
- Requirements Gathering and Workshops.
- Process Maturity Assessments (ITSM, HRSD, ITAM, SPM, ITOM, GRC).
- Meeting Management.
- Create User Stories with Acceptance Criteria.
- Business Requirements Specifications |Requirements traceability matrix.
- Testing and Quality Assurance: Creating test strategies and test cases.
- Systems and User Acceptance Testing.
- Be responsible for creating training documentation and lead training with clients.
- Organisational Change Management.
- Business Cases and Case Study creations.
- Entity Relationship Diagrams (ERD), Data Dictionaries and Data Flow Diagrams.
- Quality Management.
- Microsoft Office (Outlook, Word, PowerPoint, Visio and Excel).
- ITIL Masters.
- Knowledge in ServiceNow ATF.
- Experience with process automation and workflow management tools.
- Familiarity with Project Management principles, practices, and tools such as SPM in ServiceNow, or MS Project.
- Strong knowledge of process improvement methodologies, such as Lean, Six Sigma, or Business Process Reengineering (BPR).
- Excellent communication skills, both written and verbal, with the ability to effectively present ideas and facilitate discussions.
- A collaborative team player with a passion for driving meaningful change.
- Be comfortable with a dynamic changing environment and adjust to change.
- Ability to manage conflict to achieve goals, and objectives of the client and organization.
- Self-managing and ambitious go getter.
- Self-motivated and proactive, with excellent time management and prioritisation skills.
- Innovative with an entrepreneurial mindset.
Senior Servicenow Business Process Architect (Perm/Contract) (Jhb Hybrid) position available in Gauteng, Johannesburg. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-10-13 at 16:09:29 in the It Computer category
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