| Date | 2024-06-07 |
|---|---|
| Job Title | Senior Travel Consultant |
| Employer | More Information |
| Salary | Marketed related |
| Category | Accounting Finance |
| Location |
Gauteng / Johannesburg |
Job Summary
The incumbent in this role should efficiently manage the travel booking process across all levels to ensure a streamlined, effective, and cost-effective travel service delivery. They must also adhere to my client, in-house system, processes, and procedures. Principal Accountabilities and Responsibilities Technology & Systems: Consult on Amadeus proficiently Embrace technological solutions Execute travel booking processes comprehensively, including reservations, fares, ticketing, re-issues, and refunds for all routing complexities Fulfill a generalist role within the team Answer 99% of calls Maintain a 95% adherence to Call SLA criteria Achieve 95% on QC checks on reservations Efficiencies: Adhere to all my client policies and procedures on the Dashboard Understand and uphold my client code of conduct Align with home network addendum if applicable Compliant and aligned with client policy Maintain high productivity while offering VIP services Daily monitoring and clearing of Dashboards, Q`s, and TRFs Ensure all calls are accurately logged Financial Performance: Accurately charge all fees during ticketing, including invoicing and referral bookings No tickets on the un-invoiced ticket list Benchmark accurately as per client requirements Document required client references accurately Identify opportunities for additional income and client savings when quoting Issue all documentation correctly to clients and suppliers Maintain a cost-conscious mindset for my client and the client Proficient with preferred partners of both my client and the client Client Satisfaction: Maintain a client-centric approach with VIP service and personal accountability for client satisfaction and retention Promptly address any client complaints Adhere to my client /client turnaround times Display a strong sense of urgency Exceptional telephone etiquette Solution-oriented approach Maintain an error ratio to tickets below 0.2% People: Attend company meetings, functions, and team-building activities Build and maintain relationships within my client Act as a mentor and guide junior staff within the team Actively seek innovation and efficient processes Share knowledge with the broader team Pursue self-improvement through LMS and Supplier monthly training
Requirements:
Matric Qualification Travel Diploma Minimum of 6 years` experience with at least 4 years in a senior role in a similar organization
Senior Travel Consultant position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-06-07 in the Accounting Finance category
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