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Johannesburg: Service Desk Analyst (L1)

Johannesburg: Service Desk Analyst (L1)

Posted on 2025-07-03 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Gauteng  / Johannesburg

Job Summary

Service Desk Analyst (L1) Deliver top-tier first-line IT support in a dynamic, customer-focused environment IT Support | Johannesburg | Full-Time | 08:30 18:00 BST (Shift Rotation) About Our Client Our client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a collaborative culture and a dedication to continuous improvement, they take pride in fostering a supportive environment for both clients and team members. Their Johannesburg office is key to supporting clients worldwide, ensuring seamless and proactive service delivery. The Role: Service Desk Analyst (L1) As a Service Desk Analyst (L1), you’ll be the first point of contact for end-users requiring technical support. Your role is to ensure fast and effective resolution of common IT issues, escalate complex matters to senior support tiers, and deliver a consistently excellent service experience. This is a customer-facing position ideal for someone eager to grow their IT support career in a fast-paced environment. Key Responsibilities Provide first-line support to clients via phone, email, and remote access tools Troubleshoot and resolve issues across desktop, server, network, and cloud systems Log, manage, and follow through on support tickets to resolution or escalation Maintain professional, clear, and friendly communication with all end-users Assist with software licensing, procurement queries, and general IT guidance Create and maintain technical documentation and internal knowledgebase articles Set up and configure desktops, laptops, printers, and other hardware About You 12 years of experience in an IT support role (MSP experience is a bonus) Strong knowledge of Windows 10/11 and macOS Proficient in Microsoft 365 and Google Workspace Understanding of TCP/IP, DNS, DHCP, and Active Directory Logical problem-solver with strong troubleshooting skills Customer-oriented with a clear and professional phone manner Able to manage and prioritise tasks independently Flexible, proactive, and a reliable team player This is a great opportunity for a junior IT professional looking to deepen their support experience while working with a highly skilled team across global clients.

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