Job Description
About the Role
Join a growing managed IT services team supporting international clients across modern cloud and infrastructure environments in Johannesburg. As a Service Desk Analyst (L1), you will provide first-line technical support to end-users, deliver professional customer service, and resolve common technical issues efficiently.
Key Responsibilities
- Provide first-line technical support to clients via phone, email, and remote support tools
- Troubleshoot and resolve issues across desktop, server, network, and cloud environments
- Log, manage, and own support requests through to resolution or escalation
- Communicate with clients in a professional, clear, and customer-focused manner
- Set up and configure desktops, laptops, and printers
- Assist with procurement queries, software licensing, and general IT advice
- Maintain accurate support documentation and knowledgebase articles
- Escalate more complex technical issues to the L2 support team where required
Requirements
- 12 years of experience in an IT support or Service Desk environment
- Solid understanding of Windows 10/11 and macOS
- Good working knowledge of Microsoft 365 and Google Workspace
- Understanding of TCP/IP, DNS, DHCP, and Active Directory
- Strong troubleshooting and problem-solving skills
- Excellent customer service skills and professional telephone manner
- Ability to prioritise tasks and manage workload effectively
- Positive, proactive, and team-oriented attitude
Qualifications
- Formal education/certifications not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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