Exciting Career Opportunity: Software Application Support Specialist

Location: Gauteng | Type: Permanent | Field: Tech & Business Applications

Are you passionate about technology, problem-solving, and making a real impact? Do you thrive in a fast-paced, collaborative environment where your ideas are valued and your growth is supported?

Join a forward-thinking company where innovation meets purpose. We’re on the hunt for a dynamic and driven Software Application Support Specialist to become a vital part of our growing team. This is your chance to play a key role in supporting essential business applications, collaborating across departments, and driving continuous improvements that directly affect real users.

What Makes This Role Amazing:

• Work on diverse and challenging projects that will push your skills to the next level.
  
• Join a supportive and collaborative team that values knowledge sharing and continuous learning.
  
• Enjoy excellent career growth opportunities with the freedom to innovate and take initiative.
  
• Be part of a culture where customer satisfaction and technical excellence go hand in hand.
  

What Youll Be Doing:

       Providing application support to users – Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions.

       Investigate and analyze system issues to determine the cause of issues and appropriate corrective action.

       Design and participate in the delivery of system developments and enhancements ensuring that changes are delivered to budget, timescales and specifications and that divisional, quality and industry standards are met.

       Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved.

       Review and recommend continuous improvement of the systems and support processes.

       Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support.

       Maintain data quality and integrity within the system.

       Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers.

       Carry out system maintenance tasks and processes to agreed schedules.

What You Bring to the Table:

       A minimum 3-year tertiary qualification from an accredited university, either in Commerce or Computer Sciences or Industrial Engineering.

       Strong understanding of SQL including systems design and implementation.

       A good understanding of the financial markets will be a bonus.

       Excellent technical skills.

       Excellent problem-solving abilities.

       Excellent communication skills

Why You:

Youre curious, technically sharp, and always thinking ahead. Youre not just looking for a jobyoure looking for a place where you can grow, lead with ideas, and be part of something meaningful.

Requirements

Requirements:

       At least 3 years Application Support experience covering infrastructure and operational aspects.

       Experience using IT Service Management ticketing systems (JIRA Service Management preferred)

       Intermediate-to-advanced SQL expertise including (Stored Procedures, queries, triggers, jobs and general database management skills). Understanding SQL replication would be a plus.

       Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff

       A desire to provide excellent customer service

       Strong problem solving and analytical skills

       Experience of supporting and maintaining production systems in a customer-facing support environment

       Ability to organise own workload and handle a number of tasks simultaneously

       Experience of database systems, reporting and query tools

       Demonstrable level of technical aptitude

The successful candidate will utilise strong customer service, communication and problem-solving skills to deliver support services for business applications. The successful applicant will develop close links with staff and management at all levels across the business, and work with suppliers and internal teams.

Ready to step into your next big opportunity?

Apply now and lets build the future together.