Job Description
About the Role
We are seeking a Solutions Analyst with Salesforce experience who will be responsible for analysing financial-services business requirements and designing Salesforce solutions that support banking operations, compliance, customer onboarding, servicing, and digital transformation. The role ensures Salesforce configurations and enhancements align with banking regulations, risk policies, and customer-centric processes.
Key Responsibilities
- Engage business stakeholders across Retail Banking, Business Banking, Risk, Compliance, and Customer Servicing.
- Analyse banking processes such as onboarding, KYC, AML, lending workflows, customer servicing, and case management.
- Document business, functional, and regulatory requirements aligned to Salesforce capabilities.
- Translate financial services requirements into Salesforce workflows, automations, and data structures.
- Design end-to-end customer journeys (lead onboarding servicing retention).
- Recommend Salesforce solutions such as Sales Cloud, Service Cloud, Financial Services Cloud (FSC).
- Support integration design between Salesforce and core banking systems, KYC platforms, credit scoring tools, and document repositories.
Requirements
- 6-8 years of experience as a Solutions Analyst in the Financial Services sector.
- Hands-on Salesforce experience (Admin, Support, Enhancements, or Implementations).
- Experience gathering requirements for regulated environments.
- Knowledge of Agile delivery methodologies (Scrum Master, Product Owner).
Qualifications
- Degree or Diploma in Information Systems, Computer Science, Business Analysis, or related field.
How to Apply
To apply for this exciting opportunity, please submit your resume and a cover letter explaining why you are the ideal candidate for this role.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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