| Date | 2025-01-22 |
|---|---|
| Job Title | Subscription Cancellations And Customer Retention Specialist (Cpt/Jhb Hybrid) |
| Employer | Datafin More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Gauteng / Johannesburg |
Job Summary
Cape Town – Western Cape ~ Johannesburg – Gauteng
- Serve as the primary contact for customers initiating Subscription Cancellations.
- Manage the end-to-end process for all subscription products including renewal activities and notices, working closely with the Sales team to manage subscriptions, renewals and cancellations.
- Prospecting for new sales, upselling to existing customers and order processing.
- Maintain and update customer subscription records in the CRM system.
- Provide proactive communication regarding subscription changes, update user details, price adjustments, or new offerings.
- Conduct professional conversations to understand the reasons behind cancellation requests.
- Accurately record cancellations reasons.
- Offer tailored solutions, such as alternative plans, discounts, or product demonstrations, to address customer concerns and prevent cancellations.
- Accurately process cancellations when retention is not possible, ensuring a smooth customer experience.
- Analyse customer behaviour, feedback, and usage data to identify at-risk accounts and implement pre-emptive retention strategies.
- Monitor retention metrics, cancellation trends, and churn rates to provide actionable insights for improvement.
- Advocate for customer needs by communicating recurring feedback and pain points to business (Content, IT and Sales teams).
- Produce monthly reports on cancellations and subscription churn.
- Bachelors Degree / Diploma or equivalent work experience in Customer Service, Sales, Account Management, or a related field.
- 2+ Years of experience in Subscription Management, Customer Retention, or similar roles.
- Strong problem-solving and negotiation skills.
- Excellent communication skills (verbal and written).
- Familiarity with CRM systems and Subscription Management tools.
- Proficiency in Microsoft Office Suite especially Advanced Excel and other productivity tools.
- Excellent communication skills and ability to build rapport.
- Innovative, creative team player with a desire to learn new skills.
- Ability to listen to problems and provide balanced solutions.
- Excellent internal and external customer orientation.
- Able to learn systems fast and adapt quickly to new ways of working.
Subscription Cancellations And Customer Retention Specialist (Cpt/Jhb Hybrid) position available in Gauteng, Johannesburg. This job position was posted by Datafin. The job has been posted as a premium ad on 2025-01-22 at 16:09:05 in the It Computer category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Johannesburg: Subscription Cancellations And Customer Retention Specialist (Cpt/Jhb Hybrid) posted by Datafin
Subscription Cancellations and Customer Retention Specialist (CPT/JHB Hybrid)Finance/AdminCape Town - Western Cape ~ Johannesburg - GautengENVIRONMENT: OFFER tailored solutions that encourage subscription while driving new sales & subscription upgrades as
View Job
Subscription Cancellations And Customer Retention Specialist (Cpt/Jhb Hybrid)
Email Alerts
Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here
