Johannesburg: Technical Support Specialist

Qualification A technical qualification in a relevant field is a plus, but extensive practical experience is highly valued Requirements Proven, hands-on experience in the coatings industry. Advanced practical skill in spray painting and other coating application techniques. A thorough understanding of product mixing ratios, viscosity, and solids content. Proficiency in using metric measurements and technical tools to assess coating properties (e.g., wet/dry film thickness gauges, gloss meters). A strong eye for the aesthetics of coatings, including an ability to critically assess colour, gloss, texture, and identify defects. The ability to accurately understand and interpret customer and salesperson requests and translate them into technical actions. Excellent problem-solving skills with the ability to troubleshoot application issues on-site. Duties Accompany Business Development Managers and Key Account Managers to customer sites to provide expert technical support. Translate customer and sales team requests into practical technical solutions and product recommendations. Precisely prepare high-quality product samples for customer evaluation and for the showroom. Draft clear and accurate product specifications and technical data sheets for internal and external use. Assist the R&D team by testing new products and formulations, providing detailed, practical feedback on performance and usability. Proactively suggest improvements for existing products and application processes. Maintain the company showroom. Act as the key technical liaison between customers, the sales team, and our lab chemists, clearly communicating product-related issues and customer requirements.