Are you ready to elevate customer satisfaction to new heights? Internet Express Couriers in Kempton Park is on the hunt for a passionate Customer Experience Manager to lead our support team. We are committed to creating seamless interactions that build brand loyalty, and your fresh perspective could be the key.Min Requirements:Matric / Gr 12 (Certified Customer Experience Professional is beneficial)Comprehensive knowledge of the Courier & Warehousing Industry (Domestic & International) Minimum 5 years experience.Own reliable vehicle & valid drivers licenseSkills:Strong administrationAnalytical & mathematical mindset to effectively prioritise tasksGreat organisational & time managementExcellent communication & interpersonal skills both verbal & written to effectively engage with clientsExcellent telephone etiquette well spoken with good telephone voiceExcellent negotiation & influencing skillsStrategic thinking and problem-solving abilities identifying challenges & find practical solutionsAble to work independentlyExcellent geographical knowledge of Southern AfricaAdvanced Computer literacy in Microsoft OfficeSuperior knowledge on Ship Logic or similar softwareMust reside in or near Kempton Park/PomonaShould you not hear from us within 2 weeks please consider your application unsuccessful.Email using ref: CXM