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Kempton Park: Customer Experience Manager (CXM) – Urgently required posted by Internet Express

Kempton Park: Customer Experience Manager (CXM) – Urgently required posted by Internet Express

Company
Internet Express

Location
Gauteng

Job Type
Customer Service

Job Description

Are you ready to elevate customer satisfaction to new heights? Internet Express Couriers in Kempton Park is on the hunt for a passionate Customer Experience Manager to lead our support team. We are committed to creating seamless interactions that build brand loyalty, and your fresh perspective could be the key.Min Requirements:Matric / Gr 12 (Certified Customer Experience Professional is beneficial)Comprehensive knowledge of the Courier & Warehousing Industry (Domestic & International) Minimum 5 years experience.Own reliable vehicle & valid drivers licenseSkills:Strong administrationAnalytical & mathematical mindset to effectively prioritise tasksGreat organisational & time managementExcellent communication & interpersonal skills both verbal & written to effectively engage with clientsExcellent telephone etiquette well spoken with good telephone voiceExcellent negotiation & influencing skillsStrategic thinking and problem-solving abilities identifying challenges & find practical solutionsAble to work independentlyExcellent geographical knowledge of Southern AfricaAdvanced Computer literacy in Microsoft OfficeSuperior knowledge on Ship Logic or similar softwareMust reside in or near Kempton Park/PomonaShould you not hear from us within 2 weeks please consider your application unsuccessful.Email using ref: CXM

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