Job Description
About the Role
Join our dynamic team as an Assistant Store Manager at North Cape Mall, where you’ll take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.
Key Responsibilities
- Drive store performance to achieve and exceed sales targets.
- Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
- Ensure consistent implementation of merchandising and marketing standards.
- Attract and retain a strong and loyal customer base.
- Oversee inventory controls and ensure effective stock management.
- Monitor store performance in line with stock availability and customer demand.
- Ensure exceptional customer experiences that exceed expectations.
- Review and act on Mystery Shopper reports and customer feedback.
- Resolve product and service-related complaints quickly and effectively.
- Lead by example in reinforcing a customer-first culture among staff.
- Train, develop and motivate staff to reach full potential.
- Plan for succession and promote internal growth.
- Manage performance consistently and fairly.
- Foster a positive, engaging and productive working environment.
- Ensure strict adherence to company policies, systems, and procedures.
- Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.
Requirements
Proven retail management experience
Strong leadership and people management skills
Excellent communication and organisational skills
Target and results-oriented mindset
Passion for customer service and retail excellence
Qualifications
No formal education or certifications mentioned in the original job description.
Salary & Benefits
Salary information not explicitly stated in the original job description.
Working Hours
Retail hours, including weekends and public holidays
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Retail Jobs in Northern Cape
In Northern Cape, the retail industry is an integral part of the local economy, with various businesses catering to the needs of residents and tourists alike. Typically, job seekers in this field can expect a dynamic and fast-paced work environment, with opportunities for growth and development. However, it’s essential to note that market trends can fluctuate, and individual circumstances may vary.
Generally, retail professionals in Northern Cape can expect a salary range that falls within broad parameters, such as R300 000 to R500 000 per annum, depending on factors like experience, company size, and industry sector. For instance, employees in smaller retail outlets or those in entry-level positions may earn lower salaries, while senior managers or those in larger corporate settings can expect higher compensation packages. Disclaimers aside, actual salaries can vary significantly based on these variables.
Common skills for retail professionals in Northern Cape often include communication and customer service expertise, visual merchandising knowledge, stock management abilities, and basic IT skills. Typically, employers also require employees to be flexible, adaptable, and able to work effectively under pressure. Additional skills like inventory control, sales analysis, or supply chain management may also be beneficial for advancement.
The retail industry in Northern Cape is often associated with various sectors, including financial services, technology, manufacturing, and hospitality. Financial services sector companies, such as banks and insurance providers, commonly employ retail staff to handle customer transactions, manage cash flow, and provide product information. Technology industry companies, on the other hand, may need retail professionals to support their online stores, manage e-commerce platforms, or provide technical assistance.
Career development opportunities abound in the retail industry, with common progression paths including promotions to management roles, specialist positions like visual merchandising or buyer, or even senior leadership positions within corporate settings. Typically, retailers can expect to advance through the ranks based on experience, hard work, and a demonstrated ability to drive sales growth and customer satisfaction.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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