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Kimberley: Support Engineer (Active Directory GPO) (Northern Cape) posted by Datafin

Kimberley: Support Engineer (Active Directory GPO) (Northern Cape) posted by Datafin

Posted on 2025-04-30 00:00:00

Employer Datafin
Category Other IT/Computer
Location Northern Cape  / Kimberley

Job Summary

Support Engineer (Active Directory & GPO) (Northern Cape)IT – Support
Kimberley – Northern Cape – South Africa

ENVIRONMENT:
A strong technical Support Engineer is sought by a dynamic Internet Service & Network Specialist to provide cloud infrastructure, datacenter software and end user computing support. Candidates must however be willing to live and work in a remote part of the Northern Cape. You will manage call escalations to 2nd Level and specialist support within the business as well as customer vendors. You must have Matric/Grade 12, a relevant IT tertiary qualification and be Certified in one of the following: MCP, VCP, CCP, A+. Applicants will also need 2+ years work experience providing end user computing support; 3+ years’ work experience delivering End User Computing Support Services in a customer environment, be proficient with PC Builds, endpoint installations and AD and GPO experience.
DUTIES:
  • Provide a high level of support for user and infrastructure environments ensuring careful and optimal call management and efficiencies.
  • Manage call escalations to 2nd Level and specialist support within the business as well as customer vendors.
  • Liaise between users, IT Outsource providers and internal IT processes.
  • Assist with incident management and problem resolution, ensuring minimal impact, and initiate escalation procedure as appropriate.
  • Identify and escalate persistent incidents.
  • Develop and maintain a professional working relationship with the clients and client end-users (VIP users) in support of the Service Delivery Manager.
  • Confirm call resolution with end user before resolving of the call on Heat.
  • Maintain service and quality levels according to of the company business standards, processes and procedures.
  • Create and update documentation related to all Standard Operating Procedures.
REQUIREMENTS:
Qualifications –
  • Matric Grade 12 (Must-have).
  • Tertiary IT qualification.
  • One of: MCP, VCP, CCP, A+.
Experience/Skills –
  • At least 2 + years experience providing end user computing support.
  • At least 3+ years experience delivering End User Computing Support Services in a customer environment.
  • AD and GPO experience (Creating users and Managing AD).
  • Proficient at PC Builds and endpoint installations.
  • Able to correctly analyse and prioritise calls and requests according to business impact and urgencies as well as financial impact.
  • Must be available to provide after-hours Standby support.
  • Must have a valid drivers license and own reliable vehicle.
  • Medically fit due to the environment.
Advantageous
  • ITIL proficiency.
ATTRIBUTES:
  • Must be a team player with the ability to work in and with a virtual team.
  • Ability to communicate oral or written feedback and technical information to all levels of end-user.
  • Strong attention to detail.
  • Able to work independently.
  • Must be able to cope under pressure.
View Job  Cape Town: Leasing Administrator posted by Talent Link
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