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Kloof: Technical Specialist (Hybrid) posted by RecruiTech

Date 2024-11-06
Job Title Technical Specialist (Hybrid)
Employer RecruiTech
More Information
Salary 25000
Category It Computer
Location Kwazulu Natal
/ Kloof

Job Summary

Responsibilities:

  • Customer Support for API users and escalated customer queries, administering help desk support to ensure client tickets are resolved timeously
  • Investigation / Problem Solving / Troubleshooting Issues
  • Analysing Logs
  • Coordinate changes to the software or any other config changes that may be client specific or otherwise – Change Request Management and Processes
  • Documenting Processes
  • Checking Validations and attending to issues or escalating them to the relevant owner
  • Assist in Compiling RCA’s

 

Requirements:

  • Degree, Diploma or IT Related certification
  • Proficiency with Excel and functions such as VLOOKUP’S, HLOOKUPS etc.
  • Good general knowledge of IT & keen interest in telecommunications
  • Good knowledge of Windows and how software works
  • A good knowledge of networking including VPN’s and IP-SEC tunnels
  • Must have the ability to run Basic SQL Queries
  • Understanding of APIs such as SOAP, REST etc.
  • Worked with API building and testing tools such as Postman API Platform
  • Capture traces using Wireshark and being able to interpret the results

 
Advantageous:

  • Experience in the mobile messaging / chat commerce industry
  • An understanding of the SMPP protocol
  • Worked with Atlassian Jira
  • Worked with SEQ
  • Worked with code repositories – GIT

In sending your CV, you confirm that you have read and understood our POPI Policy found on our website RecruiTech
Technical Specialist (Hybrid) position available in Kwazulu-Natal, Kloof. This job position was posted by RecruiTech. The job has been posted as a char8000 ad on 2024-11-06 at 01:04:47 in the It Computer category

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