Kuruman: Camp Manager

About the Role

We are seeking an experienced Camp Manager to lead our team in delivering exceptional guest experiences and ensuring the smooth operation of our camp. As a key member of our management team, you will be responsible for overseeing all aspects of camp operations, including guest services, staff management, finances, and conservation initiatives.

Key Responsibilities

• Guest Experience & Hospitality: Ensure a consistently high standard of guest service and hospitality
• Act as the main point of contact for guests during their stay
• Handle guest feedback, special requests, and complaints professionally
• Oversee guest activities in coordination with guiding and conservation teams
• Camp Operations: Manage daily camp operations including accommodation, food & beverage, housekeeping, maintenance, and logistics
• Ensure facilities are well maintained, safe, and presented to reserve standards
• Monitor stock control, ordering, and supplier relationships
• Ensure compliance with reserve policies, health & safety regulations, and emergency procedures
• Staff Management & Leadership: Recruit, train, schedule, and manage camp staff
• Foster a positive team culture aligned with service excellence and conservation values
• Conduct performance reviews and manage disciplinary procedures where required
• Financial & Administrative Management: Manage camp budgets, cost control, and monthly reporting
• Approve invoices, manage petty cash, and track expenses
• Work closely with reservations and head office on occupancy, rates, and planning
• Conservation & Sustainability: Promote and support conservation initiatives and responsible tourism practices
• Ensure minimal environmental impact through sustainable operations
• Educate staff and guests on conservation values and reserve guidelines
• Health, Safety & Security: Ensure compliance with occupational health & safety standards
• Implement emergency response and safety procedures

Requirements

• Minimum 35 years experience in camp or hospitality management
• Relevant qualification in hospitality, tourism, or business management
• Experience working in remote locations and on game reserves preferred
• Computer literacy (reservations systems, MS Office)
• Valid drivers license (essential)

Salary & Benefits

R25K (Neg) DOE