Kuruman: Reservations Agent posted by Kendrick Recruitment
Posted on 2025-07-05 00:00:00
| Employer | Kendrick Recruitment |
|---|---|
| Category | Estate Agent |
| Location | Northern Cape / Kuruman |
Job Summary
Kendrick Recruitment is seeking an experienced and service-oriented Reservations Agent to join a world-class luxury private reserve in the Kalahari. This role is ideal for someone with a passion for high-end travel, exceptional attention to detail, and a warm, professional approach to guest service.
Key Responsibilities:
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Manage all reservation enquiries via phone, email, and booking platforms with professionalism and warmth
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Oversee the reservation process from initial contact through to confirmation, ensuring accurate data entry into the booking system
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Build and maintain strong relationships with travel agents, tour operators, and direct guests
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Liaise with internal departments including front office, operations, sales, and finance to ensure seamless guest experiences
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Upsell lodge offerings, private safaris, and air transfers to maximise guest value and revenue
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Remain up to date on seasonal packages, conservation initiatives, and operational updates
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Handle booking amendments, cancellations, and special requests efficiently and courteously
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Ensure deposits, invoicing, and payments are processed in line with company financial policies
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Support the Reservations Manager with reporting, audits, and database maintenance
Qualifications & Experience:
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23 years experience in reservations, preferably within luxury hospitality or safari operations
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Proficiency in reservation systems such as ResRequest, PANStrat, Opera, or similar
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Excellent written and verbal communication skills in English (additional languages are an advantage)
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High level of attention to detail and strong multitasking and time management skills
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A passion for African travel, conservation, and luxury guest service
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Ability to work independently and collaboratively in a high-pressure, fast-paced environment
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Knowledge of the travel trade and global tourism market would be beneficial
Personal Characteristics:
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Warm, engaging, and empathetic personality
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Solutions-oriented with a calm, professional demeanour
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Discreet and trustworthy in handling sensitive guest information
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Willingness to go the extra mile to create memorable guest experiences
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Flexible with working hours, including availability during peak periods and for urgent bookings outside regular office hours
What Is Offered:
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The opportunity to work with a passionate and supportive team
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Career development, travel exposure, and personal growth opportunities
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Competitive salary and benefits package
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A culture of collaboration, innovation, and hospitality excellence
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