Kuruman: Reservations Agent posted by Kendrick Recruitment

July 15, 2025 Jobs in Kuruman

Kuruman: Reservations Agent posted by Kendrick Recruitment

Posted on 2025-07-15 00:00:00

Employer	Kendrick Recruitment
Category	Estate Agent
Location	Northern Cape / Kuruman

Job Summary

Reservations Agent | Luxury Private Reserve | Kalahari

Location: Kalahari

Salary: Negotiable, Dependent on Experience

Accommodation: Live-In

Kendrick Recruitment is seeking an experienced and service-oriented Reservations Agent to join a world-class luxury private reserve in the Kalahari. This role is ideal for someone with a passion for high-end travel, exceptional attention to detail, and a warm, professional approach to guest service.

Key Responsibilities:

Manage all reservation enquiries via phone, email, and booking platforms with professionalism and warmth
Oversee the reservation process from initial contact through to confirmation, ensuring accurate data entry into the booking system
Build and maintain strong relationships with travel agents, tour operators, and direct guests
Liaise with internal departments including front office, operations, sales, and finance to ensure seamless guest experiences
Upsell lodge offerings, private safaris, and air transfers to maximise guest value and revenue
Remain up to date on seasonal packages, conservation initiatives, and operational updates
Handle booking amendments, cancellations, and special requests efficiently and courteously
Ensure deposits, invoicing, and payments are processed in line with company financial policies
Support the Reservations Manager with reporting, audits, and database maintenance

Qualifications & Experience:

23 years experience in reservations, preferably within luxury hospitality or safari operations
Proficiency in reservation systems such as ResRequest, PANStrat, Opera, or similar
Excellent written and verbal communication skills in English (additional languages are an advantage)
High level of attention to detail and strong multitasking and time management skills
A passion for African travel, conservation, and luxury guest service
Ability to work independently and collaboratively in a high-pressure, fast-paced environment
Knowledge of the travel trade and global tourism market would be beneficial

Personal Characteristics:

Warm, engaging, and empathetic personality
Solutions-oriented with a calm, professional demeanour
Discreet and trustworthy in handling sensitive guest information
Willingness to go the extra mile to create memorable guest experiences
Flexible with working hours, including availability during peak periods and for urgent bookings outside regular office hours

View Job Franschhoek: Barman posted by Craven Cottage CC

What Is Offered:

The opportunity to work with a passionate and supportive team
Career development, travel exposure, and personal growth opportunities
Competitive salary and benefits package
A culture of collaboration, innovation, and hospitality excellence

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Kuruman: Reservations Agent posted by Kendrick Recruitment

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