Job Description
Core criteria:
- Matric plus a formal qualification
- Minimum of 6 months-1 year’s experience within a hospitality setting (lodge or hotel)
- Fluent English communication skills, especially for engaging with international guests; additional languages are a plus
- Valid driver’s license
- Competency in office software
- Strong sense of responsibility and flexibility with working hours
- High attention to detail and initiative
- Excellent interpersonal and communication skills
- Adaptability and ability to remain composed under pressure
- Professional appearance and demeanor
- Openness to learning and upholding operational standards
- Ability to multitask, especially in demanding guest-facing scenarios
Key responsibilities:
- Administrative skills, emails and invoices, quotations and payments
- Perform the Reception functions related to all guests’ touch points, including interaction, hosting duties, and administrative tasks
- Obtain all required reservation information before arrival, following up on arrival details on the day
- Meet and greet Guests, perform the Guest arrival experience, including all amenities, welcome, and check-in
- Perform the Guest departure experience, including payment of the account and obtaining keys where applicable, check-out, lunch packs, and farewell
- Offer Guest information regarding all services, accommodation, and facilities.
This is a live-in position. Meals and uniform provided. Work cycle is 3 weeks on 1 week off (+ 20 days annual leave)
Salary: R10 000
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