Job Description
The ideal candidate will be highly organised, detail-oriented and naturally warm in their approach to guests. They will thrive in a luxury environment and embody the Lodge’s conscious luxury ethos.
Core Criteria:
- Proven experience in a Front of House, Guest Relations, or similar role
- Experience in Spa/WellnessÂ
- Must be computer-literate (MS Office, PMS, etc)
- Exceptional guest engagement and hosting ability
- Strong organisational and multitasking skills
- High level of professionalism, attention to detail and problem-solving ability
- Ability to coordinate across multiple departments seamlessly
Core Responsibilities:
- Manage full guest journey including check-in, orientation, stay experience, and check-out
- Review bookings, guest profiles, preferences, and special requests to ensure personalised service
- Coordinate closely with housekeeping to ensure rooms are guest-ready to a high standard
- Liaise with kitchen and F&B teams regarding dietary requirements and guest preferences
- Coordinate transfers, logistics, and guest itineraries in collaboration with reservations
- Handle guest billing, invoicing, payments, and account reconciliation
- Track outstanding payments and manage guest accounts prior to departure
- Act as the main point of contact for guest queries, feedback, and issue resolution
- Facilitate clear communication across departments to ensure smooth daily operations
- Manage office operations including supplier orders, stock control, and documentation
- Ensure compliance with lodge standards, safety protocols, and required documentation (indemnities, waivers, etc.)
- Support special guest experiences such as bush breakfasts, wellness activities, and curated lodge offerings
- Assist Lodge Manager with daily operations and provide support during peak periods or absences
- Maintain clear communication with management and report any operational irregularities
This is a live-in position.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Front Office Jobs in Limpopo
Front Office positions in Limpopo, South Africa are generally found in various sectors, including financial services, technology industry, and manufacturing sector, typically offering a stable career path for those with the right skills. These roles often involve managing administrative tasks, providing customer support, and performing general office duties. The job market trend indicates that these positions are considered an essential part of any organization’s front desk.
Typically, salaries for Front Office positions in Limpopo vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salaries range from R200 000 to R500 000 per annum, with the average falling within the middle to upper end of this range. However, it’s essential to note that actual salaries can differ significantly depending on individual circumstances.
Common skills required for Front Office positions in Limpopo include proficiency in Microsoft Office, excellent communication and interpersonal skills, ability to work well under pressure, strong organizational and time management skills, attention to detail, and basic knowledge of accounting principles. Other valuable skills include customer service skills, language proficiency, and experience with front-of-house systems.
Front Office positions are often found in various industries, including financial services sector, technology industry, manufacturing sector, and tourism industry. These roles typically involve interacting with clients, managing administrative tasks, and maintaining accurate records.
For those seeking a career in Front Office positions in Limpopo, general career progression paths include moving into supervisory or management roles, pursuing additional education or training to specialise in specific areas such as human resources or accounting, or transitioning into related fields like sales or marketing.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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