Limpopo: Trails Guide / FOH Couple posted by Craven Cottage CC

Full Trails Guide:
 
Duties:
 
Partner with your Tracker and the Lodge Management team to ensure our guests have a world-class safari experience
Take your guests on game drives and bush walks
Along with the team, host meals with our guests
From time to time, you may be required to assist with maintenance around the lodge
 
Requirements:
 
A minimum of 3-5 years’ experience as a Field Guide within a high-end, luxury safari lodge
DEAT
FGASA Level 2 Full Trails
First Aid
Advanced Rifle Handling
Valid PDP License
Clear Criminal Record
SAPS competency
All legal requirements
Guest-centric
Solutions orientated
Ability to work independently and as part of a team
Ability to build rapport with your Tracker and the Guiding team
Position Details
 
FOH:
 
Duties:
 
Guest Check Ins and Check Outs
Guest Orientation
Room Checks
Assisting in the Curio shop
Hosting
Performing reception and administrative duties
Daily and month end finance related duties
Assisting with deliveries, invoicing and stocktaking
Ad hoc duties as required
Providing timeous support and communicating with other departments
Upholding the brand and overall operational standards
Requirements:
 
Minimum 3 – 5 years’ experience in a Front of House position
Must have experience working in a high-end luxury safari environment
Proven track record of delivering services to high-end hospitality guests
Relevant hospitality related qualification
Position Details
Excellent communication
Strong problem-solving skills
Time management
Guest-centric
Decisive
Meticulous
Leadership
Team player
Technical Skills
Excellent command of the English language
Computer literate
Basic accounting and/or bookkeeping skills
Finance systems experience
Reservation systems experience (eRes is preferable)
 
Package on offer:
 
Salary Neg (DOE)
7,5% contribution to provident fund + 50% contribution to medical aid
Uniform
Meals on duty
Accommodation
Work cycle: 6 weeks on: 2 weeks off