Limpopo: Zmo 17931 – Assistant Lodge Manager(5-Star) posted by HotelJobs

Employer Description 5-star Luxury Game Lodge in Limpopo Job Description Our client is seeking a dynamic and experienced Lodge Manager to oversee operations and ensure exceptional guest experiences. This role requires strong leadership, organizational skills and the ability to inspire and manage diverse teams across all lodge departments. Key Responsibilities: Acting Lodge Manager in the absence of the LM Full responsibility for the management of the following teams Front of House: Inspire; stimulate and lead the FOH team Maintain the Pan FOH system Day Sheets / Rooming List / Arrival Report Reception; Curio Shop and Switch Board Banking; Invoices and Gratuities Welcome & Good Bye Site Inspections Guest Feedback Housekeeping: Inspire; stimulate and lead the Housekeeping team Maintain housekeeping standards within the Lodge Spot check of rooms & turndowns Staff Uniform Control Lodge Maintenance: Inspire; stimulate and lead the Lodge Maintenance team Control and supervise the Lodge Maintenance teams Work closely with the Reserve Maintenance Manager Preventative maintenance service schedules Staff Accommodation Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles Pest Control Health & Safety: Collaborate with the Reserve Security Manager on Health & Safety management of the Lodge Head up the Lodge Health & Safety committee Conduct risk assessments for the Lodge Firefighting equipment / drill Provide a safe working environment for all staff Finance & Budgeting: Compile monthly reports, participate in the budget process and manage budget lines Budget expenditure & control Monthly finance meeting Human Resources: Staff development and training Staff management Staff welfare & morale Inspire; stimulate and lead the team while maintaining discipline Manage leave cycles and training files Additional Duties: Knowledge of food & beverage Hosting of guests Guest Delight and bush banqueting Address and resolve negative guest feedback Assist Head Ranger / Snr Ranger team with Vehicle Inspections Go on Safari to ensure delivery of the safari experience Build and maintain relationships with community, owners, and suppliers Qualifications Minimum 5 years Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment Hospitality management qualification Strong Operational and Financial experience Hospitality and service training experience Room Division Experience Practical with some experience in maintenance Valid drivers license and own transport Skills Strong people skills High Emotional Intelligence Structured manager with experience of leading diverse teams Energetic; proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience Ability to work under pressure and to tight deadlines Practical with some experience in maintenance High energy levels & drive to get things done Planning & organizing An appreciation of other cultures. Introduce new ideas that will enhance the department and its activities Benefits Live-in position with meals on duty Pension fund Staff Lodge nights