Madikwe: Assistant Lodge Manager | Madikwe posted by HotelJobs

? ?? ??????????? ??????????? is partnering with a 5* Intimate Luxury Private Game Lodge in Madikwe to recruit dynamic and hands-on ????????? ????? ???????/???????????? professional to join their dedicated team. This is a fantastic opportunity for a well-rounded hospitality professional who thrives in a guest-facing and operationally diverse role. The successful candidate will take responsibility for reservations, front-of-house duties, and guest hosting while supporting overall lodge management. When the General Management couple is on leave, the Assistant Manager will oversee day-to-day operations, ensuring smooth functioning across departments. This role is ideal for someone with excellent organizational and communication skills who enjoys combining administrative precision with genuine guest engagement. Key Responsibilities Oversee all reservations and front-of-house operations, ensuring seamless guest experiences from booking to check-out. Coordinate arrivals, departures, and payments efficiently. Manage guest relations handling inquiries, complaints, and special requests professionally and promptly. Host guests and travel agents to maintain high levels of satisfaction and brand reputation. Conduct room inspections and oversee housekeeping to maintain exceptional standards. Manage curio shop sales and conduct monthly stock takes. Supervise lodge staff, create schedules, oversee leave requests, and monitor performance. Handle general lodge administration and reporting tasks. Assist with all operational aspects during management leave periods. Requirements Minimum 2 years experience in a hospitality role focusing on Front Office and/or Reservations. Strong administrative and organizational skills with high attention to detail. Excellent communication and interpersonal abilities. Professional command of the English language (spoken and written). Previous experience with PANHospitality reservations and accounting system highly advantageous. Problem-solving ability, adaptability, and the capacity to work under pressure. Trustworthy, reliable, presentable, and a proactive team player. Willingness to work flexible hours and live in a remote bush environment. Package Salary: R17 500 R20 000 (depending on experience) Accommodation: One-bedroom house (no dependents or pets) Meals & uniform provided Work cycle: 6 weeks on / 2 weeks off Benefits: Annual leave, medical aid (after 3 months), provident fund (after 3 months), UIF contribution PLEASE NOTE Although we appreciate all applications, we will only reply to those candidates who meet our clients specific requirements. Thank you for your understanding