Purpose of the Job: Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction. Willingness to conduct group exercise classes Key Performance Areas include: Assisting with Club Administration when necessary Cash management Communication with members and staff Managing of Receptionist Monitoring of access and overrides for staff and members Reception stock control Resolving member complaints Training of Receptionist Experience & Competencies Required: Ability to motivate staff and lead by example Advanced levels of administrative accuracy Display friendly and efficient qualities that reflect the Planet Fitness way Display uncompromising levels of honesty and integrity Have excellent communication skills and be able to liaise at all levels Intermediate PC skills Must be able to work shifts Possess high level energy levels Previous experience within a front desk or welcome desk position added advantage Proven track record in managing staff, planning, organising, conflict handling and problem solving Have reliable transport