Midrand: E-Commerce Operations Coordinator posted by People Dimension

About the Role

A well-established wholesale clothing manufacturer and retailer is seeking an experienced E-Commerce Operations Coordinator to join their team, based in Midrand, Johannesburg. This full-time role involves assisting with daily operations of the e-commerce platform and digital architecture, ensuring smooth order processing and customer service inquiries.

Key Responsibilities

• Develop Digital Sales Strategy (15%)
• Create and implement sales strategies using data to ensure products are positioned to sell, ads are effective, and the shopping experience is smooth.
• Collaborate with marketing & the line manager to keep operations aligned.

• Analyze Performance (10%)
• Monitor performance to ascertain whether business objectives for the online retail store are being achieved.

• Develop & Manage Online Experience (10%)
• Elements: Checkout process; interaction features; look features; navigation features; info features; product features; plug-ins; customer service features.

• Manage Omni-Channel Experience (15%)
• The website layout, content and functionality must guide the customer to making purchases. This can be termed ‘digital visual merchandising’.

• Manage Omni-Channel Experience: Company App: Daily Management (5%)
• Ensure that the company app (Tapcart) is updated and functioning.

• Stock Management Process (10%)
• Develop site and page layouts
• Reverse product option (5%)
• When a product that was previously retailing through the online store is no longer available for sale, due to a stock allocation decision made by management.
• Pick, Pack & Dispatch Online Stock (1%)
• QC stock before dispatch.

• Manage Returns (1%)
• A customer service process whereby a product already purchased is either refunded or exchanged.

• Receive Stock into Retail DC (9%)
• QC of received stock, receipting it into the online store’s inventory using Posworx, and uploading it onto the ecommerce platform (Shopify).

• Conduct Cycle Count (1%)
• A counting solution that allows businesses to count a number of items in a number of areas within the warehouse without having to count the entire inventory.

• Conduct Stock Take (1%)
• The counting of on-hand inventory. This means identifying every item on hand, counting it and summarizing these quantities by item.

• Report on Digital Ads (1%)
• Report on the results of digital ads and any testing that may also be done, along with an updating of the Lessons Learned Register.

• Create Digital Advertisements (5%)
• A digital advertisement is created with a call to action to the target audience.
• Includes newsletters and database curating, and all direct marketing for online.

• Expedite Order (1%)
• Expedite an order for which the web-shop has received payment.

Requirements

• Proficiency in e-commerce platforms and associated tools and infrastructure: Shopify; BobGo; Pargo: Google Ads; Facebook Ads; Google Analytics.
• Proficient in customer service and communication skills.
• Experienced and willing to perform administrative assistance tasks.
• Ability to work onsite in Midrand.
• Must have a driver’s license and own transport.
• Fluent in English.

Qualifications

No qualifications mentioned.