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Midrand: Guest Experience and Travel Specialist

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Job Description

About the Role

We are seeking a detail-oriented Guest Experience and Travel Specialist to join our luxury hospitality group, offering regenerative travel experiences across Southern Africa. As a pre-arrival concierge, you will design personalized multi-destination itineraries and wellness retreats for our discerning guests, utilizing your extensive luxury tourism experience and emotional intelligence.

Key Responsibilities

  • Contact guests post-booking to profile preferences and act as a “pre-arrival concierge”.
  • Create and manage seamless, multi-destination itineraries that include internal properties and luxury partner lodges.
  • Collaborate with internal teams and third-party suppliers to design and implement holistic wellness retreats.
  • Maintain 100% accuracy in guest records and coordinate with reservations, sales, and lodge teams for smooth execution.
  • Convert booking inquiries into confirmed stays and maximize revenue by upselling additional experiences and activities.
  • Provide weekly reports on guest trends and benchmark wellness offerings against regional competitors to ensure excellence.

Requirements

  • Minimum of 5 years in leisure travel or tourism, specifically within the luxury lodge sector in Southern Africa.
  • Matric/High School Diploma is essential; a degree or certificate in Hospitality, Tourism, or Travel Management is also required.
  • Proficiency in itinerary design, supplier liaison, and guest profiling within property management systems like Res Request.

Qualifications

  • No qualifications mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Catering / hospitality Jobs in North Johannesburg

The catering and hospitality industry is a thriving sector in North Johannesburg, offering various career opportunities to individuals with the right skills and passion. Typically, this field is driven by the growth of the tourism and events industries, which creates a demand for skilled professionals in roles such as event coordinators, chefs, and hospitality managers.

In general, salaries for catering and hospitality positions in North Johannesburg can vary widely depending on factors like experience, company size, industry sector, and level of responsibility. However, broadly speaking, entry-level positions may fall within the R200 000 – R350 000 per annum range, while senior roles or those in larger organizations may command higher salaries, typically ranging from R400 000 to R600 000 per annum. It’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, attention to detail, ability to work under pressure, and a strong understanding of food safety and hygiene practices. Other valuable skills often include event management, marketing, and customer service skills. Additionally, many employers place a high value on certifications in areas such as culinary arts or hospitality management.

The catering and hospitality industry is diverse, with various sectors that commonly employ these roles. The financial services sector, technology industry, manufacturing sector, and tourism industry are just a few examples of the types of industries that often require skilled professionals in this field. Furthermore, many companies in these sectors have locations in North Johannesburg, providing opportunities for job seekers.

Career progression in catering and hospitality is typically based on gaining experience, developing new skills, and taking on additional responsibilities. Many graduates and entry-level professionals can expect to move into senior roles or pursue further education in areas such as culinary arts, event management, or hospitality administration.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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