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Midrand: Hotspot Product & Project Manager

Midrand: Hotspot Product & Project Manager

Posted on 2025-09-10 00:00:00

Job Summary

We are a forward-thinking technology company seeking a curious and analytical Mid-Level Hotspot Developer & Tester to join our innovative team. This is not a traditional coding role: Instead, we’re looking for a scientific problem-solver to help us refine and advance our proprietary hotspot platform. If you are the type of person who gets excited by running tests, forming data-driven hypotheses, and uncovering the core drivers of system behaviour and performance, then we want to hear from you. Your primary role will be to ensure that our hotspot systems perform optimally and reliably. You will use a scientific approach to monitor, test, and analyse our platform, turning complex data into actionable insights that drive continuous, automated improvement. You’ll be the crucial link between real-world customer experience and our engineering teams. Key Responsibilities: Testing & Validation: Rigorously test and validate hotspot functionality using RADIUS and Mikrotik systems. Wi-Fi Performance Analysis: Assess and troubleshoot Wi-Fi performance across 2.4 GHz and 5 GHz bands, with an understanding of key concepts like BSS colouring, airtime fairness, channel utilisation, and interference mitigation. Data-Driven Hypothesis: Develop and test hypotheses based on performance, revenue, and user behaviour data to guide system improvements. Field Testing: Conduct field tests and troubleshoot live environment issues, providing hands-on analysis. Collaboration & Feedback: Act as a key data entry point for customer service, identifying trends and providing structured, clear feedback to engineering for software and process enhancements. Documentation: Meticulously document bugs, system flows, test results, and progress reports. The Must-Haves: A self-starter with grit, motivated by a deep understanding of cause and effect. Strong problem-solving skills and the ability to work independently. A technical understanding of networking fundamentals, particularly Wi-Fi protocols and hotspot operation (or a strong aptitude to learn quickly). An analytical mindset; you are comfortable working with metrics, KPIs, and business data to identify areas for improvement. Excellent communication skills to collaborate effectively with engineering and customer service teams. The ability to write clear, concise documentation of technical processes and bugs. The Nice-to-Haves (Advantageous): 24 years experience in Wi-Fi networks, hotspot systems, or related networking/telecoms environments. Strong knowledge of Wi-Fi protocols, including airtime utilisation, channel planning, and interference detection. Hands-on experience with RADIUS, Mikrotik, Cisco systems, and hotspot deployments. Understanding of voucher APIs and how they integrate with hotspot systems. Familiarity with SQL databases. A relevant Diploma/Degree in IT, Computer Science, Engineering, or a related field. Apply now!

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Midrand: Hotspot Product & Project Manager

Midrand: Hotspot Product & Project Manager

Posted on 2025-09-01 00:00:00

Job Summary

You will be the key link between our live proprietary hotspot platform and customers as well as the engineering team. Your work will directly impact performance, user experience, and revenue by testing hypotheses, troubleshooting complex issues, and providing the structured evidence needed to innovate. Key Responsibilities: Be a Digital Detective: Test and validate hotspot functionality using RADIUS and Mikrotik systems. Investigate Wi-Fi performance across 2.4 GHz and 5 GHz bands, analysing factors like BSS colouring, channel utilisation, and interference. Drive Data-Led Decisions: Develop and test hypotheses using diverse datasets on revenue, user behaviour, traffic, and RF statistics to guide platform improvements. Solve Real-World Problems: Collaborate directly with customer service to identify and troubleshoot issues reported by users, and conduct field tests in live environments. Be the Voice of Clarity: Document bugs, system flows, and test results with precision, providing structured feedback to engineering teams to fuel development. Own Your Impact: Take ownership of problems from identification to resolution, making a tangible difference to our product and users. What They are Looking For: They need a self-starter with grit, who is motivated by deeply understanding cause and effect. A Problem-Solver’s Mindset: Strong analytical skills with a knack for troubleshooting and a drive to find the root cause. Technical Aptitude: An understanding of networking fundamentals, particularly Wi-Fi protocols and hotspot operation. (Hands-on knowledge of Mikrotik or RADIUS is a big plus!) A Data-Driven Approach: Comfortable working with metrics, KPIs, and business data to identify trends and improvement areas. Excellent Communication: Ability to write clear, concise documentation and collaborate effectively with both technical and non-technical teams. Nice-to-Haves (Advantageous): Understanding of voucher APIs, SQL databases, or Cisco systems . Strong knowledge of Wi-Fi protocols like airtime fairness and interference detection. 2-4 years experience in Wi-Fi networks , hotspot systems, or a related telecoms environment. A relevant Diploma or Degree (though strong technical aptitude and a proven track record are highly valued). Work Environment: Primarily on-site with a collaborative, impact-driven team culture. Dynamic and varied work, including field testing and the possibility for partial remote work. A culture that values ownership, curiosity, and making a real difference. Ready to apply your scientific curiosity to shape the future of connectivity? If you are motivated by understanding how things work and are excited to test, analyse, and improve, then we want to hear from you. Apply directly today!

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