Midrand: IT Technician posted by Hire Resolve
Posted on 2025-05-01 00:00:00
| Employer | Hire Resolve |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Midrand |
Job Summary
Hire Resolve’s client is skilled IT Support Technician to provide technical assistance to their clients, both onsite and offsite. The ideal candidate will possess excellent problem-solving skills, strong communication, and a customer-centric approach.
Key Responsibilities:
Onsite Support:
- Visit client sites to troubleshoot and resolve technical issues.
- Install, configure, and maintain hardware and software.
- Provide training and guidance to clients on IT systems.
Offsite Support:
- Respond to remote support requests via phone, email, and ticketing system.
- Troubleshoot and resolve technical issues remotely.
- Monitor and maintain client networks, systems, and infrastructure.
Technical Responsibilities:
- Troubleshoot and repair computer systems, peripherals, and network devices.
- Configure and manage Windows/Mac OS, mobile devices, and software applications.
- Ensure system security, backups, and antivirus measures.
- Document client interactions, issues, and resolutions.
- Knowledge of network infrastructure (routers, switches, firewalls) is beneficial.
Client Communication:
- Provide clear explanations of technical issues and solutions.
- Communicate effectively with clients, both verbally and in writing.
- Manage client expectations, ensuring timely issue resolution.
Administrative Tasks:
- Maintain accurate records of client interactions and issue resolutions.
- Update ticketing system, tracking progress and resolution.
- Participate in team meetings, sharing knowledge and best practices.
Requirements:
- 2+ years of IT support experience.
- CompTIA A+, Network+, or equivalent certifications.
- Proficiency in Windows, Mac OS, mobile devices, and software applications.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- CompTIA, or equivalent certifications.
- Experience with cloud services (MS365).
- Familiarity with IT service management tools
- Knowledge of cybersecurity best practices.
Benefits:
- Market related salary based on qualification and experience
- Cell Phone, Data, Laptop
- Vehicle to travel to clients.
- Ongoing training and professional development.
- Collaborative, dynamic work environment.
If you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za
You can also connect with Daniel, Carmen and Gaby on LinkedIn or contact Hire Resolve
If you meet the above requirements we will contact you within 3 working days.
Click Go Apply to apply online!
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