Job Description
About the Role
Hire Resolve’s client is seeking a skilled IT Support Technician to provide technical assistance to their clients, both onsite and offsite. The ideal candidate will possess excellent problem-solving skills, strong communication, and a customer-centric approach.
Key Responsibilities
- Visit client sites to troubleshoot and resolve technical issues.
- Install, configure, and maintain hardware and software.
- Provide training and guidance to clients on IT systems.
- Respond to remote support requests via phone, email, and ticketing system.
- Troubleshoot and resolve technical issues remotely.
- Monitor and maintain client networks, systems, and infrastructure.
- Troubleshoot and repair computer systems, peripherals, and network devices.
- Configure and manage Windows/Mac OS, mobile devices, and software applications.
- Ensure system security, backups, and antivirus measures.
- Document client interactions, issues, and resolutions.
- Provide clear explanations of technical issues and solutions.
- Communicate effectively with clients, both verbally and in writing.
- Manage client expectations, ensuring timely issue resolution.
Requirements
- 2+ years of IT support experience.
- CompTIA A+, Network+, or equivalent certifications.
- Proficiency in Windows, Mac OS, mobile devices, and software applications.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and as part of a team.
Qualifications
No formal education/certifications mentioned.
Salary & Benefits
Market related salary based on qualification and experience. Cell Phone, Data, Laptop. Vehicle to travel to clients. Ongoing training and professional development. Collaborative, dynamic work environment.
Note:
If you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to .za. You can also connect with Daniel, Carmen and Gaby on LinkedIn or contact Hire Resolve. If you meet the above requirements we will contact you within 3 working days.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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