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Midrand: Level 2 Call Centre Sales Supervisor posted by Fidelity Services Group

Job Description

About the Role

We are seeking a highly motivated and experienced Call Centre Sales Supervisor to join our team in Midrand. As a Level 2 supervisor, you will be responsible for ensuring every moving client of FADT is assisted according to the required process, driving business growth through new business teams, and achieving appointment numbers for Reconnections and Relocations.

Key Responsibilities

  • Handle inbound and outbound queries via calls and email escalated to your level.
  • Ensure correct and effective booking of Relocation, web, media, project, and Reconnection appointments.
  • Ensure great customer service is always delivered in your team.
  • Achieve all targets, examples but not limited to QA, Web conversion rates, referral lead conversion rates, strike rates, like for like targets, GM, and KPIs.
  • Assist in the planning/implementation of new processes/projects/campaigns.
  • Complete adhoc paperwork/reporting/tasks/functions/requests as required.
  • Work closely within a team to identify/solve queries and staff wellbeing.
  • Ensure Team is logged in as per CCC workforce requirements.
  • Devise ways to optimize processes and keep agents motivated.
  • Prepare monthly/annual results and performance schedules.
  • Attend promotions/training as required on an Adhoc basis off-site.
  • Ensure Reporting is completed accurately hourly/daily/weekly/monthly as required.
  • Client billing to be captured correctly activated and maintained.

Requirements

  • Grade 12
  • Customer Service experience
  • Advanced admin skills
  • Understanding of Call Centre policies and practices
  • Sales experience
  • Proven experience in driving results and exceeding targets
  • Managing a team or Supervisory experience will be advantageous

Qualifications

  • Computer Literate (MS Office, Teams, advanced Excel, PowerPoint, Power Bi)
  • Listener, Openscape, and/or Qlik sense experience advantageous
  • Managing Telesales, outbound or cold calling sales teams will be advantageous

Salary & Benefits

  • Salary details not specified in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in North Johannesburg

In North Johannesburg, the sales industry is generally thriving, with many multinationals and local businesses alike seeking skilled professionals to drive revenue growth and customer engagement. Typically, sales roles in this region require individuals who are well-versed in building relationships, identifying business opportunities, and closing deals. As a result, sales professionals in North Johannesburg can expect a dynamic and fast-paced work environment.

Salary ranges for sales positions in North Johannesburg are broad and can vary significantly based on factors such as experience, company size, and industry sector. Generally, salaries for entry-level sales roles typically start within the R200 000 – R300 000 per annum range, while senior sales positions can command higher figures, often between R400 000 to R600 000 per annum or more, depending on individual performance and market conditions. However, it’s essential to note that these are general estimates and actual salaries may vary widely.

Common skills required for a successful sales career in North Johannesburg include excellent communication and interpersonal skills, the ability to work under pressure, and a solid understanding of business principles. Other essential skills include product knowledge, negotiation techniques, and a strong network of contacts within the industry. Typically, sales professionals also require a high level of adaptability and resilience, as well as the ability to build rapport with diverse customer bases.

The financial services sector, technology industry, manufacturing sector, and other businesses are among the common industries that employ sales roles in North Johannesburg. These sectors often require sales professionals who can effectively communicate complex product benefits and demonstrate expertise in their field.

For those interested in pursuing a career in sales, there are various opportunities for development and growth. Typically, senior sales positions offer leadership roles, training programs, and mentorship opportunities to help individuals advance their careers. Additionally, many companies provide ongoing support and resources to help sales professionals build their skills and stay up-to-date with industry trends.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Central Johannesburg, Jobs in Midrand, Jobs in North Johannesburg, Jobs in Northern Suburbs

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