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Western Cape: Front Office Customer Service Professional – Contract posted by Time Personnel

Front Office Customer Service Professional – Contract

Posted on 2025-03-30

Employer Time Personnel
Salary 0
Category Sales Marketing
Location Western Cape  /  Western Cape

Job Summary

REQUIREMENTS

  • Matric, well groomed with excellent communication skills in English & Afrikaans
  • Minimum 2 years experience in customer service or front of house
  • Professional attitude and confident
  • Good problem-solving skills
  • Self-motivated Team Player
  • Positive can-do attitude
  • Confidentiality with customers
  • Computer literate

 
DUTIES

  • Maintain neat and orderly front desk and reception room.
  • Ensure customers receive courteous and prompt service at all times
  • Coordinate scheduling of appointments and confirm all appointments, follow up visits and waiting-listed customers
  • Ensure customers are booked in correctly to maintain efficient patient flow for the schedule
  • Assist customers with selection of frames and other accessories
  • Prepare and explain quotations, prescriptions & payment procedures to patients
  • Forward and follow up on orders sent to the laboratory & any overdue jobs
  • Notify customers when goods are ready for collection
  • Weekly maintenance of files, checking progress & follow up with customers
  • Closing and opening of the office
  • Prompt and Accurate invoicing
  • Maintain up to date knowledge of Medical Aid procedures, process claims accurately
  • Receive payments and release goods in accordance with company policy
  • Process petty cash
  • Ensure outstanding accounts are followed up relevantly.
  • General administration duties
  • Maintain patient files and records accurately, timeously, and up to date
  • Ensure all costing tariffs and prices are up to date
  • Maintain stock, stationery, and other sundry items, as and when required
  • Typing reports.
  • Stock taking

 
Salary dependent on experience
 
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