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Midrand: Senior Programme Manager

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Job Description

About the Role

We are seeking an experienced Senior Programme Manager to lead our production support operations in Midrand. This role requires a strong background in digital experience, multinational programmes, and migration/integration experience, with a proven track record of managing large projects and global teams. The successful candidate will be responsible for leading problem-solving initiatives, managing team operations, and developing strategic plans to optimize production support processes.

Key Responsibilities

  • Manage the operations of a team of professionals responsible for troubleshooting, escalation, and resolution of reported production issues across suite of Supported Applications.
  • Provide leadership for developing Minor Enhancements and Factory projects.
  • Optimize production support processes, ensure adequate capacity to meet SLAs, and develop strong relationships with Application Development, Quality Assurance, Hosting, and Client Services teams.
  • Develop the skills and knowledge of the support team, promoting individual growth and building a well-balanced, highly skilled team.
  • Provide service delivery as per the activities described in the Service Catalogue, including:
  • Ensuring Incident Management and Problem Resolution SLAs are being met
  • Guiding development of Minor Enhancements and Factory projects
  • Root Cause Analysis and Preventative Maintenance activities
  • Establishing best practices for ticket handling, triage, troubleshooting, problem fixing, and verification of problem fixes

Requirements

  • Experience managing large projects with global experience.
  • Digital experience, multinational programmes, and migration/integration experience.
  • Strong leadership and problem-solving skills.

Qualifications

  • Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified in the original job description.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in North Johannesburg

As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.

Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.

Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.

Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.

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For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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