Mokopane: Assistant Store Manager – Mokopane

About the Role

Join our dynamic team as an Assistant Store Manager in Mokopane, where you’ll drive store performance to achieve and exceed sales targets, maximise income streams through effective promotion of add-ons, GP, and other revenue channels, and attract and retain a strong and loyal customer base.

Key Responsibilities

• Drive store performance to achieve and exceed sales targets
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels
• Ensure consistent implementation of merchandising and marketing standards
• Attract and retain a strong and loyal customer base
• Inventory Management: oversee inventory controls and ensure effective stock management
• Monitor store performance in line with stock availability and customer demand
• Customer Service: ensure exceptional customer experiences that exceed expectations, review and act on Mystery Shopper reports and customer feedback, and resolve product and service-related complaints quickly and effectively
• Lead by example in reinforcing a customer-first culture among staff
• Train, develop and motivate staff to reach full potential
• Plan for succession and promote internal growth
• Manage performance consistently and fairly
• Foster a positive, engaging and productive working environment

Requirements

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Qualifications

• Bachelor’s degree in related field (if applicable)