Montagu: Guest Relations Officer posted by Craven Cottage CC

Requirements:
 
Certificate / Diploma in Hospitality or equivalent
Background in Front of House Service of a luxury hotel / Lodge
At least 2 years of previous experience in hospitality Front of House operations of a luxury 5* hotel / Lodge
Proficient in use of various well-known Property Management systems
Proficient in the application of Up-Sell and Cross-Sell strategies
Proficient user of Microsoft Office software applications
Conversant with specialist terminology
Ability to deal with guest complaints
Ability to anticipate circumstances, conditions and requests and use these scenarios to plan for the future
Ability to anticipate Guest needs and think up creative ways to meet these needs
Ability to correctly communicate detailed information to others
Operates comfortably in an environment of high levels of ambiguity
Ability to recognise safety or security concerns
High degree of confidentiality and protection of sensitive information
Committed to creating environments and systems that enable the delivery of exceptional and personalised services
Displays a sense of urgency and dedication to meeting the needs and wishes of others