Kendrick Recruitment is currently seeking an experienced and forward-thinking General Manager for a luxury boutique hotel located in Plettenberg Bay. This is an exceptional opportunity for a dynamic hospitality leader with a strategic mindset and a passion for operational excellence.

The ideal candidate will bring a solid background in overseeing a hotels core business functionsranging from daily operations and financial oversight to HR and communications. The role requires a strong leader with the ability to inspire a high-performing team, streamline processes, and drive organisational success.

Objectives of the Role

• Develop and implement strategic plans to enhance productivity and operational efficiency.

• Strengthen internal processes to improve overall effectiveness and service delivery.

• Uphold high standards of excellence, quality, and alignment with the hotel’s values.

• Identify and develop opportunities for business growth and strategic partnerships.

• Provide leadership, mentorship, and performance feedback to team members.

• Oversee all day-to-day operations of the property.

Key Responsibilities

• Manage the daily functions of the hotel, setting and tracking performance goals.

• Lead recruitment, onboarding, and development of team members to support profitability and guest satisfaction.

• Oversee projects and ensure that all operational milestones are met within agreed timelines.

• Prepare and manage operational budgets, resource plans, and allocation strategies.

• Delegate responsibilities while ensuring adherence to company policies and service standards.

• Resolve internal challenges in a professional and timely manner, fostering a positive work environment.

Required Skills and Experience

• Proven success in a leadership or management role within the hospitality sector.

• Excellent decision-making, problem-solving, and conflict-resolution abilities.

• Strong communication, team collaboration, and delegation skills.

• Experience in developing and executing financial and operational strategies.

• Ability to lead, motivate, and hold team members accountable.

• Strong understanding of efficient hotel operations and best practices.

Preferred Skills and Qualifications

• Bachelors degree or equivalent qualification in Business Management, Hospitality or a related field.

• Experience conducting performance evaluations and providing constructive coaching.

• Knowledge of HR compliance and procedures.

• Solid financial understanding, including budgeting and forecasting.

This is an exciting opportunity to lead a distinguished hospitality team in one of South Africas most beautiful destinations. The position calls for a motivated and organised individual with a long-term vision and a deep understanding of luxury guest experiences.

Interested candidates are invited to apply by submitting their CVs.