Mpumalanga: Retail Manager posted by Eskort (Pty) Ltd

• Grade 12 (Requirement)
• Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

• Minimum of 5 years experience working in a retail environment, ideally in a supervisory or leadership level.

KNOWLEDGE REQUIRED

• Prior knowledge and experience in management of Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
• Knowledge of stock management systems like ERP, Meat matrix, etc.
• Knowledge and understanding of the FMCG environment and related legislation
• Management of perishable products with short shelf life especially in meat industry
• – Basic Understanding of retail consumer behaviour and purchasing trends
• Basic Understanding of the retail and meat market

SKILLS REQUIRED

• Excellent verbal and written communication skills.
• Proficient in MS Office Suite
• Analytical skills
• Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems
• Excellent interpersonal skills and ability to communicate effectively
• Exceptional customer service and people management skills
• Energetic and self-starter

KEY PERFORMANCE AREAS (KPAS) JOB ACTIVITIES

1. Stock Management

Stock Ordering
– Place orders with factories and other suppliers
– Follow up on orders
– Manage deliveries, delivery dates and stock upon arrival
– Manage stock order volumes

Stock Receiving
– Receive ordered stock
– Report delivery shortfalls, and damages
– Follow up on non-received stock
– Capture received stock on Meat Matrix

Stock Controlling
– Daily stock levels reporting
– Run stock depletion reports- cashiers
– Balance off with stock receiving
– Manage stock levels threshold
– Manage stock shrinkage: stock losses/damages/dumpings

2. Housekeeping

– Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
– Always maintain high level of HACCP standards throughout the store.
– Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.

3. Employee Management

– Employee Recruitment
– Onboarding and Induction of new employees
– Training and Development
– Employee Relations (Discipline in the workplace)
– Performance Management
– Employee Wellness
– Employee Motivation

4. Store Organisation

– Display of products on the the shelf and create attractive displays at key points in the store ex: check-out ques.
– Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
– Re-arrangement of store shelves and products
– Managing of non-moving items and display areas

5. Cash Management

– Manage and assist with daily cash ups.
– Minimise cash losses.
– Manage picking up and dropping off of cash in the store.
– Manage cash on ATM.
– Manage safety of cash movement within the store.
– Manage and keep the safe secure and locked at all times.

6. Customer Service

– Deliver excellent service to ensure high levels of customer satisfaction
– Create a store that meets local needs by building an understanding of customer-product preferences.
– Manage and analyse customer complaints to get insights for improvement of customer satisfaction
– Be the custodian of customer experience and lead brand loyalty
– Responding to customer complaints and comments promptly and accurately.
– Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers

7. System Administration

– Manage staff clocking via ERS.
– Maintain and understand the system Meat Matrix.
– Manage and maintain CCTV cameras.
– Ensure availability of physical security guards in store.
– Manage the alarm system internally.