Nelspruit: Infrastructure Team Lead x2 posted by Gijima Holdings: HR
Posted on 2025-06-28 00:00:00
| Employer | Gijima Holdings: HR |
|---|---|
| Category | Automotive Technician |
| Location | Mpumalanga / Nelspruit |
Job Summary
- Grade 12
- IT Qualification/Diploma/Degree
EXPERIENCE:
- 5 – 7 years IT related experience
- Understanding of Service Level Agreements
- Customer Service Management
TECHNICAL / LEGAL CERTIFICATION:
- CompTIA A+
- CompTIA N+
- CompTia S+
- Relevant OEM certifications (HP, Dell, Lenovo)
- ITIL v3/4 Foundation Certification (advantageous)
RESPONSIBILITIES:
- Management of Field Service Staff
- Financial management in line with budgetary requirements
- Ensure team adherence to processes and policies
- Management of all assigned assets (team)
- Logistical management – Field service component
- Manage Leave Quota (team)
- Achieve productivity targets as set out in KPIs
- Facilitate team meetings at branch level
- Continuous learning through OEM certification and relevant training offerings
FINANCIAL PERSPECTIVE:
- Maintain acceptable billability ratio
- Responsible for application and maintenance of assigned equipment
- Manage operational expenses
- Keep accurate record of related items (cell phone, over time, etc.)
- Manage and control boot-stock
- Maintain an area set aside for stock
- Receive and perform initial inspections
- Responsible for safety of stock in area
- Ensure the warranty repair claims are processed
CUSTOMER PERSPECTIVE:
Quality service delivery
- Ensure adherence to contractual deliverables
- Oversee the delivery and quality of operational services as per contract
- Oversee the build, testing and deployment of quality services and service components. Guide technical team to meet requirements through resource/task guidance and domain knowledge transfer
- Assess and mitigate risk, identify critical service and system dependencies and define/implement appropriate countermeasures. Proactively escalate unresolved issues to stakeholders
INTERNAL PERSPECTIVE:
Technical solution planning, testing and deployment
- Interpret requirements and transforming into technical solutions and documentation
- Perform roll-out planning including method of deployment. Oversee technical solution build and configuration
- Ensure overall unit testing occurs. Define and report on outstanding known errors and workarounds. Contribute towards technical solution communication and training. Oversee technical solution distribution and installation
- Provide technical and application guidance and support throughout the deployment process, including known errors and workarounds
Early life support:
- Coordinate initial support in response to incidents and events detected within a new or changed technical solution
Process conformance:
- Scan and audit environment to ensure conformance to processes and standards
- Second line support environment improvement and maintenance
- Monitor environment and recommend/action improvements. Ensure that improvement initiatives identified in service reviews are acted on and progress reports are provided to customers
- Oversee and provide input into Gijima’s Way of Work around technical environment
- Ensure that technical and operational documentation is up to date and properly utilised
SKILLS:
- Leadership
- Communication
- Conflict Resolution
- Time Management
- Delegation
- Empathy
- Continuous Learning
- Accountability
Click Go Apply to apply online!
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