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Overberg: Assistant Lodge Manager posted by Bright Placements

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Job Description

Job Profile Assistant Lodge Manager Reports To: General Manager / Lodge Manager Location: Garden Lodge / Forest Lodge / Villas (as required) Department: Operations / Front of House Working Hours: Early Shift: 06h30 16h30 Late Shift: 12h00 22h00 Hours may vary according to operational requirements. Role Summary The Assistant Lodge Manager supports the General Manager and Lodge Manager in overseeing the daily operations of the lodge to ensure smooth and efficient functioning of all departments. The primary focus of this role is delivering and maintaining an exceptional guest experience, ensuring every guest receives personalized, attentive service that exceeds expectations and reflects the luxury standards of Grootbos. The Assistant Lodge Manager plays a key leadership role in coordinating lodge operations, supporting staff development, maintaining operational standards, and ensuring that every guest interaction contributes to memorable and meaningful experiences. Key Responsibilities Guest Experience · Ensure exceptional guest service and satisfaction at all times. · Personally welcome arriving guests and engage with guests daily. · Ensure all guest requests and special arrangements are fulfilled efficiently. · Manage guest feedback and resolve complaints promptly and professionally. · Build strong guest relationships to encourage repeat visits. Operations Management · Oversee the daily operations of the lodge to ensure seamless service delivery. · Coordinate activities between departments, including housekeeping, maintenance, food & beverage, and guiding teams. · Ensure lodge facilities, guest areas, and public spaces meet 5-star standards at all times. · Monitor inventory and support procurement processes. Staff Leadership & Development · Provide mentorship and guidance to Front-of-House staff. · Conduct performance reviews and ongoing staff training. · Foster a professional, respectful, and motivated working environment. · Support HR processes, including staff development and discipline where required. Food & Beverage Oversight · Ensure consistent service standards during breakfast, lunch, and dinner. · Monitor food quality, presentation, and guest dietary requirements. · Conduct daily service briefings and debriefings. Quality & Compliance · Conduct daily lodge inspections to maintain luxury standards. · Implement and maintain Standard Operating Procedures (SOPs). · Support sustainability and eco-friendly practices in operations. Strategic Contribution · Contribute to continuous improvement of lodge operations. · Implement innovative ideas to enhance guest experiences and lodge offerings. · Support long-term operational goals and service excellence initiatives.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

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For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Overberg, Jobs in South Africa, Jobs in Western Cape

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Overberg: Assistant Lodge Manager posted by Bright Placements

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Job Description

About the Role

We are seeking an experienced Assistant Lodge Manager to join our team at a 4- or 5-star lodge in Overberg, South Africa. As a key member of our management team, you will be responsible for ensuring exceptional guest experiences, managing day-to-day operations, and contributing to the overall success of our establishment.

Key Responsibilities

  • Manage front office operations, including check-in/check-out, room assignments, and guest relations
  • Supervise housekeeping staff to ensure high standards of cleanliness and service
  • Oversee food and beverage operations, including menu planning, inventory management, and staff supervision
  • Coordinate with remote or bush environments, ensuring seamless guest experiences
  • Maintain accurate records and reports, including financial statements and operational metrics
  • Provide exceptional leadership and team management skills to drive high performance
  • Implement effective problem-solving and decision-making strategies to address guest concerns and operational issues

Requirements

  • Diploma or Degree in Hospitality Management, Tourism Management, or Business Administration (advantageous)
  • Additional certifications in Food & Beverage, Front Office, or Housekeeping are beneficial
  • Minimum 24 years of experience in a similar role within a 4- or 5-star lodge, hotel, or resort

Qualifications

  • First Aid certification (often required in remote lodges)

Salary & Benefits

  • Competitive salary and benefits package
  • Provident Fund contribution
  • Partial medical aid contribution
  • Uniform provided

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


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Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Overberg, Western Cape


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Send a thank-you email within 24 hours after your interview.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Share this to someone who needs a job:
Posted in Jobs in Overberg, Jobs in South Africa, Jobs in Western Cape

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