Paarl: Desktop & Technical Support

Key Responsibilities Provide Tier 12 technical support (desktop, laptops, printers, mobile devices). Set up and maintain workstations, software, and security updates. Assist with basic network support (Wi-Fi, VPN, connectivity). Support CCTV and access control systems. Manage IT tickets, documentation, and knowledge base updates. Support user accounts (onboarding/offboarding, access, passwords). Assist the Group support department with technical issues and escalations. Liaise with service providers and manage SLA performance. Prepare weekly and monthly incident/status reports. Requirements Essential: 13 years experience in desktop support or help desk. Good knowledge of Windows/macOS and Office 365. Basic understanding of networking and IT security. Strong troubleshooting and customer service skills. Advantageous: Experience with Active Directory, Microsoft 365 Admin Centre, or ticketing systems. IT certifications (CompTIA A, Network). Experience supporting remote/hybrid users. Personal Attributes Strong problem-solving ability Customer-focused and service-driven Well organised with good time management Detail-oriented and able to work independently and in a team