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Parktown: Customer Care Call Centre Agent – For International Call Centre posted by Intellibpo

Parktown: Customer Care Call Centre Agent – For International Call Centre posted by Intellibpo

Posted on 2025-05-12 00:00:00

Employer Intellibpo
Category Other International
Location Gauteng  / Parktown

Job Summary

We are looking for call centre agents to provided customer care services to clients and patients in the dermatology industry.Responsibilities:Answering the phone and scheduling appointments, greeting patients in a pleasant and professional manner.Ensure that Patients have a positive, caring, and professional experience during their engagement with the call center team.Determine urgency of a patient’s call and handle in accordance with office policy.Be capable of answering general questions regarding the practice, location of practice, physicians, procedures, insurance, and cost in accordance with office policy.Maintain current knowledge of scheduling policies and procedures at multiple practices and facilities.Accurately communicate information to patients and to staff in a concise manner.Explains financial requirements to the patients or responsible parties [ Self Pay or Approved / Accepted Medical Insurance].Obtains accurate billing information from patients and update on patient profile.

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