South Africa: Clinical Application Specialist posted by Greys Recruitment
Posted on 2025-07-03 00:00:00
| Employer | Greys Recruitment |
|---|---|
| Category | Engineering Management |
| Location | South Africa / South Africa |
Job Summary
Division: Technical Service
Reports to: Technical Manager
Location: Johannesburg and surrounding areas.
Qualification and Requirements:
- National Diploma – Electrical Engineering (Light Current).
- Minimum of 5 years technical experience in the South African Medical device market.
- Ability to install and administer Electro-Medical hardware, software and networks.
- Product knowledge in Clinical and point of care diagnostics an advantage
- Strong Electronic, electrical and IT knowledge
- Code B SA Driving Licence
- Computer skills essential
- Must be a self-starter (work independently and in a team) – travel regularly visiting various clients, including travel within South Africa, and possibly also international locations
- Over-night stays will be required
Roles and Responsibilities:
- Service support – ensure quality service levels for technical and application support.
- Sales – provide sales leads to relative salesperson.
- Turnaround time – respond within company guideline response times per customer on all incoming calls; adhere to 24- hour maximum repair time with exception where spares are required.
- Customer service – keep Customer informed at all times regarding the progress of repairs and service; preventative maintenance services to be scheduled for contract customers; adhere to 2 day maximum for in-house repairs provided spare availability; record keeping procedure to be followed.
- Customer Base and Visits – plan visits or use available time when doing routine services within an area.
- Admin – ensure all admin procedures are followed, and deadlines are met; maintain call-centre list; follow-up and ensure relevant spares are ordered and received; complete job cards; maintain CRM entries.
- Sales, Service relations – relationship between sales representatives and service department must be kept at highest level
- Team coordination – compile and maintain your call roster within the service team, preventative maintenance schedule.
- Training – scheduled training to be done for service technicians and customers; attend and present supplier training, assist in coordination of training schedule. Attend all registered factory led training and technical courses
- Working overtime as well as weekends – on occasion you will be required to work overtime as well as over weekends, as and when the company requires according to operational requirements.
- Ensure that all Electro – Medical devices are calibrated and verified according to specifications and that proper record and filing is kept of calibration certificates.
- Drafting and submission of activity and result reports such as daily call reports and weekly work plans as a means to keeping management informed.
Benefits:
- Company Car
- Fuel Card
How to Apply:
- Follow the link to our job seeker’s page: www.********.co.za
- Click “Apply” to submit your CV
Click Go Apply to apply online!
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