Phalaborwa: Management Couple posted by HotelJobs

Responsibilities HER (Lodge Manager / Guest Services / Admin)

Guest Relations & Front-of-House:

• Warmly welcome and check-in guests with professionalism and enthusiasm.

• Manage reservations, cancellations, and guest communications (phone, email, in-person).

• Coordinate guest activities, bush experiences, and special occasions.

• Ensure consistent 5-star guest satisfaction and handle any complaints diplomatically.

• Meet and host travel agents and VIP guests.

Lodge Operations & Staff Management:

• Supervise front-of-house, housekeeping, and support teams.

• Prepare staff rosters, manage leave schedules, and oversee daily tasks.

• Maintain pristine guest areas and lodge cleanliness.

• Manage stock control, lodge consumables, and inventory.

• Monitor infrastructure conditions and coordinate with maintenance.

Administrative & Financial Duties:

• Oversee financial processes including guest billing, petty cash, and invoicing.

• Ensure booking accuracy (NightsBridge or similar).

• Manage supplier relationships and procurement.

• Proficient use of Microsoft Outlook, Word, and Excel for operational reporting.

• (Advantageous) Assist in lodge marketing and social media updates.

Responsibilities HIM (Staff Management / Maintenance / Hosting)

Staff Management & Reporting Structure:

• Manage a team of 10 to 20 lodge and field staff.

• Provide strong leadership, scheduling, and performance oversight.

• The game driver will report directly to this role.

• Enforce discipline, productivity, and service quality standards across the team.

Maintenance & Property Oversight:

• Maintain lodge infrastructure, gardens, and surroundings.

• Conduct regular vehicle checks and coordinate repairs.

• Oversee all general maintenance and ensure operational readiness of equipment.

Requirements

HER:

• Diploma in Hospitality Management or similar qualification.

• Minimum 5 years experience in 4- or 5-star lodge environments.

• Proven experience in FOH, HR, Admin, and Lodge Operations.

• Highly organized, detail-oriented, and effective under pressure.

• NightsBridge and MS Office proficiency essential.

• Strong leadership, financial acumen, and communication skills.

• Marketing/social media experience (advantageous).

HIM:

• FGASA Level 2 (NQF 4), Full Trails Guide, ARH + Rifle Handling Certification.

• Valid PDP and drivers license.

• First Aid Certificate (valid).

• Minimum 5 years guiding experience, with proven Big 5 tracking expertise.

• Demonstrated experience managing 10 to 20 staff members.

• Strong management and leadership capabilities.

• Maintenance and mechanical proficiency.

• Astronomy knowledge (advantageous).

• Excellent guest relations and hosting abilities.