Pietermaritzburg: In-Charge Duty Managers

Duties & Responsibilities Act as the manager in charge during assigned shifts, serving as the primary contact for guests and staff. Oversee operations across all hotel departments, including reception, housekeeping, food & beverage (breakfast service), and maintenance. Conduct regular room and facility checks to ensure readiness, cleanliness, and adherence to hotel standards. Supervise, guide, and motivate staff on duty, ensuring service standards are consistently maintained. Manage guest check-in and check-out processes to ensure efficiency and satisfaction. Coordinate staff rosters, oversee shift handovers, and conduct daily operational briefings. Handle shift-related financial responsibilities, including cash-ups, billing, and reporting. Escalate incidents, maintenance issues, and operational irregularities to senior management where necessary. Ensure compliance with health, safety, and hygiene standards. Promote and uphold excellent guest service and a welcoming atmosphere. Desired Experience & Qualification Proven experience in hotel management, front office, or supervisory role within hospitality. Strong knowledge of hotel operations including housekeeping, front desk, food service, and maintenance. Excellent leadership, communication, and interpersonal skills. Professional problem-solving and conflict-resolution abilities. Flexibility to work shifts, weekends, and public holidays. Strong organizational and multitasking skills. Computer literacy (MS Office and booking/POS systems). Education: Matric (Grade 12) required; hospitality qualification or diploma is an advantage.