Pinetown: National Promotions Admin Controller posted by Tower Group

February 14, 2026 Jobs in Durban Area

Tower Group

Kwazulu-Natal

Other Retail

Job Description

About the Role

Our client, a leader in the retail industry, is seeking a National Promotions Admin Controller to join their team based in Pinetown. The successful candidate will be responsible for managing national promotions, coordinating cross-functional teams, and ensuring accurate campaign execution.

Key Responsibilities

Generate templates with national rewards products, redemption values, and barcodes for central office, and coordinate the same from regional reward campaign managers (mid-month, month-end, and special campaigns).
Ensure all products and barcodes are accurately listed on the rewards platform (national, regional, and cross-border).
Load national and regional rewards campaigns onto company console system.
Copy and publish national / regional reward campaigns to cross-border regions, ensuring proper approvals.
Coordinate sign offs for both national and regional campaigns.
Publish national and regional campaigns, logging updates in relevant platforms.
Act as a support liaison for the Retail Helpdesk, Rewards Call Centre, and Customer Care teams.
Troubleshoot and resolve issues related to national and regional Reward campaigns, coordinating with internal teams and regional contacts.
Ensure all calls are logged accurately and in full via the support logging software.
Weekly / Monthly reporting on all logged calls.
Conduct training on the rewards platform for regional teams, assisting with campaign setup.
Debrief Retail Helpdesk, Rewards Call Centre, and Customer Care teams on upcoming campaigns, promotions, and competitions.
Load & maintain national promotional grids on intranet.
Update & maintain all supplier ad spend contracts.
Generate supplier invoices for national rewards campaigns.

Requirements

Marketing / BCom Degree / equivalent
Knowledge of POS systems and campaign tracking platforms.
Strong analytical skills with experience managing large datasets (Excel, Google Sheets).
Ability to coordinate cross-functional teams and manage multiple deadlines.
Excellent attention to detail and problem-solving abilities.
Effective communication skills to liaise with suppliers, finance, and internal teams.
3-5 Years previous experience in loyalty programs, rewards campaigns, or retail promotions is an advantage.

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Qualifications

No formal education/certifications mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Retail Jobs in Kwazulu-Natal

In the retail sector of Kwazulu-Natal, South Africa, the general job market trends suggest a relatively stable industry with opportunities for growth and development. Typically, retailers in this region focus on providing excellent customer service while managing inventory and maintaining store appearance. Generally, these roles require adaptability to changing consumer needs and preferences.

Salaries for retail positions in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Commonly, entry-level roles may start within the R10 000 – R15 000 per month range, while experienced professionals may earn between R25 000 – R40 000 per month or more. It’s essential to note that these figures are only a general guide and actual salaries can vary significantly.

To succeed in retail positions, common skills include excellent communication and interpersonal skills, the ability to work well under pressure, and basic knowledge of point-of-sale systems and inventory management software. Other important skills typically required include attention to detail, customer service skills, and the ability to adapt to new technologies and processes. Generally, retailers in this region are expected to be proactive and responsive to customer needs.

The retail sector is a diverse industry, with various sectors commonly employing these roles. Financial services sector retailers often provide financial products and services, while technology industry retailers focus on electronic goods and gadgets. Manufacturing sector retailers may sell products manufactured locally or imported from other countries. Retailers working in these industries typically require knowledge of their specific product lines and market trends.

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For career development, retail professionals can expect opportunities to advance into management roles or specialize in a particular area, such as visual merchandising or supply chain management. Typically, promotions are based on performance, customer service skills, and adaptability to new initiatives and technologies. With experience and additional training, retailers can move into more senior roles, including store manager or district manager positions, or explore related careers in fields like marketing or human resources.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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