Job Introduction The Workshop Manager is responsible for the effective planning, coordination, and control of all workshop operations to ensure optimal productivity, quality, safety, and customer satisfaction. The role involves leading and motivating workshop staff, managing work-in-progress, controlling costs, and ensuring compliance with dealer operating standards, HSE requirements, and manufacturer procedures. By maintaining strong customer relationships, supporting service solution sales, and continuously improving workshop performance through KPI management and operational excellence, the Workshop Manager plays a key role in achieving business and financial objectives. Job Description: Workshop management Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and services salesman personnel. Set routines for daily planning and follow up meeting on WIP and Parts. Carry out regular meetings with workshop staff and Technicians. To minimise WIP in the workshop to below 50 open job cards and capitalise on hours sold. Develop, implement, monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop. Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair, and calibration. Monitor and handle deviations, initiate proper actions and escalations. Promote and work with Dealer Operating standards to ensure uniform quality standards in all areas of the business. Coordinate the Spare parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to. Manage the workshop facilities and HSE together with Safety Officer. Create working time schedules for work shifts. Attend to daily workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors. Workshop customer relations develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer. Build and maintain the right level of relationships with customers representatives. Monitor the processing of complaints and process major or complicated complaints. Assist workshop personnel and customers regarding technical issues. Participate in meetings with key customers when required. Workshop service solution sales increase service solutions sales by developing, Coordinate the spare parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to. Manage the workshop facilities and HSE together with appointed safety staff and safety committee. Create working time schedules for work shifts. Workshop customer relations develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer. Participate in meetings with key customers when required. Monitor the processing of complaints and process major or complicated complaints. Assist workshop foreman, personnel and customer regarding technical issues. Workshop service solutions sales- increase service solutions sales by developing, maintaining, and communicating the services portfolio and solutions according to customer needs. Market and communicate services solutions to existing and potential customers. Coordinate and follow up of the service salesman activities if required by the reporting line. Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives. Monitor the workshops pricing and discounts to ensure that they meet the established level. Cooperate with other local and distributor departments to develop, maintain, and communicate the service strategy, portfolio, and solutions. Follow up workshop results develop the workshop business by following up budget, results, operational targets and taking measures in order, to achieve set targets. Manage and analyse the workshops running costs and expenditure budget. Regularly follow up service business and financial results. Set, ,monitor, maintain and follow up KPIs. Work with and handle applicable licenses for the workshop operations, monitor possible developments. Analyse current standards to identify and present opportunities for improvements of the workshop. Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals. Oversee all internal, warranty, and onsite workshop and staff maintaining and communicating the services portfolio and solutions according to customer needs. Market and communicate services solutions to existing and potential customers. Coordinate and follow up of the service salesman activities if required by the reporting line. Minimum Requirements: Matric Min 5 years experiences in similar role Strong Planning and leadership Skills Diesel Certificate Code 14 licence Personal Attributes: Team Leadership Team player Confident and proactive approach- anticipates issues and requirements Read and Write in English
