| Date | 2024-11-28 |
|---|---|
| Job Title | Assistant Lodge Manager |
| Employer | IntelliStaff More Information |
| Salary | 0 |
| Category | Tourism Hospitality |
| Location |
Eastern Cape / Port Elizabeth |
Job Summary
Area/Location: Eastern Cape
Job Purpose:
A skilled and experienced Assistant Lodge Manager is sought to join the team at a prestigious 5-star lodge. The ideal candidate will bring a passion for hospitality, excellent leadership skills, and a commitment to delivering exceptional guest experiences.
Minimum Criteria Required:
- Degree/Diploma in Hotel Management.
- 3–5 years of experience in a 5-star establishment as an Assistant Lodge Manager, Duty Manager, or Guest Relations Manager.
- Valid Driver’s License.
Key
Responsibilities:
- Measure and enhance overall guest satisfaction, including managing special requests.
- Monitor guest feedback on platforms such as Guest Revu and TripAdvisor to ensure high satisfaction ratings.
- Assist the Lodge Manager in overseeing daily lodge team service operations.
- Uphold and elevate service standards across all lodge functions.
- Supervise and manage lodge operations effectively in the absence of the Lodge Manager.
- Coordinate departmental teams to optimize guest service delivery.
- Conduct targeted training sessions to enhance both technical and soft skills among team members.
- Work towards achieving quality improvement targets set by management.
- Develop comprehensive policies, processes, and standards governing lodge operations.
- Manage cash handling processes to minimize variances within acceptable limits.
- Ensure effective stock management and identify cost-saving opportunities.
- Oversee the maintenance of lodge equipment through preventative measures.
- Take responsibility for the overall performance of the lodge in the absence of the Lodge Manager.
Required Competencies:
- Proven experience in lodge management.
- Proficiency in POS/PMS systems.
- Exceptional attention to detail.
- Strong leadership and organizational abilities.
- Excellent communication and interpersonal skills.
Assistant Lodge Manager position available in Eastern Cape, Port Elizabeth. This job position was posted by IntelliStaff. The job has been posted as a char8000 ad on 2024-11-28 at 01:02:39 in the Tourism Hospitality category
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